Call Center Sales Operations Manager - T-Mobile

Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients.

Key Responsibilities

Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiencyDevelop, implement, and refine operational processes and procedures to improve sales executionAnalyze sales data to identify trends, opportunities for improvement, and actionable insightsCollaborate closely with sales leaders to drive strategy and align operational processes with sales goalsTrain and develop team members to ensure effective execution of sales strategies and operational protocolsMonitor performance metrics and provide regular reports to management on key performance indicatorsIdentify areas for automation and technology needs to streamline processesRequirementsBachelor's degree in business, management, or a related field3+ years of experience in sales operations or management within a call center environmentStrong leadership skills with a proven track record of managing and developing teamsExceptional analytical skills with the ability to interpret data and make data-driven decisionsExcellent communication and interpersonal skills to interact effectively with a diverse group of stakeholdersProficiency in CRM software, reporting tools, and Microsoft Office SuiteAbility to thrive in a fast-paced, results-oriented environment while managing multiple projectsBenefits Full-Time Hours: 40 hours per week schedule Supportive Environment: Classroom training, plus ongoing support for your success! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!

Benefits

Health Care Plan (Medical, Dental & Vision) Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person!