Call Center Specialist

The Call Center Agent serves as the first point of contact for patients by handling inbound and outbound calls, scheduling appointments, providing accurate information, and ensuring high-quality customer service.Key ResponsibilitiesAnswer inbound calls professionally.Make outbound calls for appointment confirmations and follow-ups.Schedule, modify, and cancel appointments.Respond to patient inquiries regarding services and clinic policies.Record customer interactions accurately in the system.Transfer calls to appropriate departments when necessary.Handle complaints professionally and escalate when required.Meet daily productivity and service quality targets.Maintain patient confidentiality.QualificationsDiploma or Bachelor's degree in Business Administration or a related field.Experience in a call center or customer service is preferred.Good computer skills.Fluent in Arabic and English.SkillsTelephone etiquetteCustomer serviceCommunicationActive listeningData entryMultitaskingTime management