Call Center Specialist

About OnsaFXOnsaFX is a regulated brokerage firm, licensed by the Financial Sector Conduct Authority (FSCA) under license number 53192. Established in 2023, we’ve quickly become a leading brokerage in the African market and are now expanding globally. We focus on transparent trading, strong execution, competitive conditions, and long-term, risk-managed growth.About The RoleWe're growing our customer support team and looking for a Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, and deliver a professional, high-quality service experience. This is a fully remote position, ideal for candidates who are comfortable communicating fluently in English and Turkish and based in Dubai.ResponsibilitiesHandle inbound and outbound customer calls professionally and efficientlyResolve customer inquiries, complaints, and requests on the first call whenever possibleAccurately log call details and outcomes in the CRM/ticketing systemFollow call scripts, quality guidelines, and company proceduresEscalate complex issues to the appropriate team when neededRequirementsFluent English and Turkish, both spoken and writtenBased in DubaiComfortable using headsets, dialers, CRM, and ticketing systemsPatient, solution-focused, and able to handle pressure and difficult calls calmlyGood listening skills and the ability to multitask (talking while typing/navigating systems)Experience as a call center specialist beforeNice to HaveFluency in additional languagesSector knowledgeStrong organizational skills, self-management, and ability to adapt.Benefits100% remote workTraining and development supportDynamic, international team environmentCompetitive Salary