Call Center Specialist

Company Description DC8 Poly Clinic operates in the health and beauty sector, serving a diverse patient base in Dubai. The clinic is located in the 2December Building within the Dubai Real Estate area, providing convenient access for local residents and visitors. DC8 Poly Clinic focuses on delivering professional, client-centered care and services in a modern, welcoming environment. Team members work in a collaborative setting that supports high standards of service, efficiency, and patient satisfaction.Role Description The Call Center Specialist is a full-time, on-site role based at DC8 Poly Clinic in Dubai. This role is responsible for handling incoming and outgoing calls, responding to patient inquiries, and providing accurate information about clinic services, appointments, and procedures. Daily tasks include scheduling and confirming appointments, updating patient records, documenting call details, and coordinating with clinical and administrative staff to resolve issues promptly. The Call Center Specialist helps ensure a positive experience by addressing patient concerns, following call scripts and policies, and adhering to confidentiality and data protection standards. This position requires consistent, professional communication and the ability to manage multiple calls and tasks efficiently in a fast-paced environment.Qualifications Strong Customer Support and Customer Service skills, with a focus on empathy, patience, and problem-solving.Excellent Communication abilities, including clear spoken and written English; proficiency in additional languages is an advantage.Experience working in Contact Centers or similar call-handling environments, preferably in healthcare or service industries.Good Computer Literacy, including use of call center software, electronic scheduling systems, and basic office applications.Ability to work on-site full time in Dubai and maintain punctuality and reliability in shift-based schedules.Attention to detail, strong organizational skills, and the ability to manage multiple calls and tasks simultaneously.Knowledge of basic medical or clinic terminology is beneficial; prior experience in a clinic, hospital, or health/beauty setting is a plus.High school diploma or equivalent required; further education or call center