Call Center Specialist (Healthcare)

Company DescriptionOur client is a reputed Eye Care clinic Group with branches across UAE, Jordan and Qatar. For their Dubai office, they are looking for a Call Center Agent who has experience in the medical field. It is an opportunity to join a well run professional GroupRole Description The Call Center Specialist (Medical) is a full-time, on-site role based in Dubai, United Arab Emirates. In this role, the specialist will handle inbound and outbound calls related to medical services, appointments, and inquiries, ensuring accurate information and a positive caller experience. Daily tasks include responding to patient and client questions, documenting interactions in the system, and escalating complex issues to the appropriate medical or administrative staff.QualificationsCandidates should be proficient Arabic speakers.Candidates should possess excellent Communication skills.Candidates should possess experience in Contact Centers, preferably in medical or healthcare-related environments, and familiarity with call handling procedures.Relevant experience in medical call centers, hospitals, clinics, or healthcare administration is highly beneficial.