Call Center Supervisor

Role DescriptionThis is a full-time on-site role for a Call Center Supervisor at V-Thru. The Call Center Supervisor will be responsible for managing the day-to-day operations of the call center, overseeing a team of customer service representatives, ensuring customer satisfaction, and analyzing call center performance. The Call Center Supervisor will also handle escalated customer inquiries and provide regular reports to management.QualificationsSupervisory Skills and Team ManagementCustomer Satisfaction and CommunicationAnalytical SkillsExperience in a call center or customer service roleProficiency in relevant call center software and toolsExcellent problem-solving and decision-making abilitiesStrong leadership and interpersonal skillsAbility to work well under pressure and meet targetsSpeak English & Arabic