Call Center Supervisor

Tekram Deliveries is looking for a hands-on Call Center Supervisor to support daily operations and lead the team during their shifts.This role combines active order handling and customer support with team supervision.

Key Responsibilities

• Take and process orders, answer calls and messages, and handle customer inquiries.- Monitor ongoing orders and coordinate with restaurants, stores, and riders.- Supervise agents, assign priorities, and ensure consistent coverage during the shift.-Resolve escalated complaints, delivery delays, cancellations, and payment-related issues.-Monitor response times, service quality, and unresolved cases.-Coach agents and provide practical support during busy periods.-Ensure clear handovers between shifts and report operational issues to management.Requirments:- Previous call center or customer-support experience, with team supervision or shift-leading responsibilities.- Experience in delivery platforms or food-service operations is an advantage.- Strong communication skills in English and Arabic.-Good computer skills and the ability to manage several tasks under pressure.-Strong leadership, problem-solving, and follow-up skills.-Availability to work on-site in Beirut during the middle shift, including weekends and public holidays according to the schedule.📩 Interested candidates can apply directly or send their CV to Humanresources@hnzholding.com , mentioning “Call Center Supervisor.”#Hiring #CallCenterSupervisor #CustomerSupport #Operations #TekramDeliveries #JobsInLebanon