Call Centre Agent

Company Description Prima Luxury Real Estate is a boutique brokerage and advisory firm based in Dubai, specializing in residential and commercial property transactions directly with owners and developers. Established in 2007, the company is known for exceptional personalized service, discretion, and confidentiality for clients worldwide. Prima Luxury offers end-to-end real estate solutions, including sales, leasing, property management, and investment consultancy. With deep expertise in Dubai’s real estate market, the team provides honest advice, feasibility studies, and guidance on secure, high-return investments. The firm is committed to delivering a reliable, high-quality real estate experience for both investors and end users.Role Description This is a full-time, on-site salary-based Call Centre Agent role based in Dubai. The Call Centre Agent will handle inbound and outbound calls, respond to client inquiries, follow up on leads and provide information on Prima Luxury’s properties and services. Responsibilities include logging and updating client interactions in the system, coordinating with sales and leasing teams, and following up on leads to support conversions. The role involves resolving customer issues, maintaining high standards of service, and ensuring that clients receive accurate, timely information and follow ups. The Call Centre Agent will also support appointment scheduling, basic administrative tasks related to calls, and adherence to company policies and performance targets.QualificationsCandidates should possess strong Customer Service Representative experience with a focus on Customer Support and Customer Satisfaction.Candidates should possess excellent Interpersonal Skills for clear communication, active listening, and building rapport with diverse clients.Candidates should possess solid Computer Literacy, including working with CRM systems, email, and basic office software.Relevant experience in a call center or customer-facing role, ideally within real estate or a related service industry.Strong verbal and written communication skills in English; additional languages are an advantage.Ability to work on-site in Dubai, manage high call volumes, and maintain professionalism under pressure.High school diploma or equivalent; further education in business, communications, or related fields is a plus.