Call Centre Representative (Dermatology Clinic)

Key ResponsibilitiesHandle inbound and outbound calls professionally, addressing patient inquiries regarding dermatology and aesthetic services.Schedule, reschedule, confirm, and cancel patient appointments while ensuring optimal utilization of doctors' schedules.Respond to patient inquiries received via telephone, WhatsApp, email, social media, and other communication channels.Provide accurate information on clinic services, treatments, pricing, promotions, and physician availability.Conduct appointment reminder calls and follow up with patients to reduce no-shows.Register new patients and update patient records accurately in the clinic management system.Coordinate with doctors, nurses, and front office staff to ensure smooth patient flow and appointment management.Assist in promoting aesthetic treatments, skincare packages, memberships, and seasonal campaigns.Handle patient complaints professionally and escalate complex issues to the appropriate department.Maintain confidentiality of patient information in accordance with healthcare regulations.Document all patient interactions accurately and maintain call logs.Meet individual KPIs related to call handling, appointment conversions, customer satisfaction, and response times.QualificationsDiploma or Bachelor's Degree in Business Administration, Healthcare Administration, Hospitality, Customer Service, or a related field.Experience1–3 years of experience in a call centre, customer service, front office, or patient coordination role.Prior experience in a dermatology clinic, aesthetic clinic, cosmetic medical center, dental clinic, hospital, or healthcare facility is highly preferred.