Campus Services Manager

🌟 We're Hiring: Campus Services Manager📍 Location: United Arab Emirates (Remote)🕒 Employment Type: Full-Time💼 Experience Level: Mid-Level to Senior🌐 Work Arrangement: Fully RemoteAbout UsWe are an education-focused organization committed to delivering exceptional campus experiences through outstanding operational support, student-centered services, and continuous innovation. Our distributed teams collaborate across Campus Services, Facilities Management, Student Affairs, Academic Operations, Security, Information Technology, Human Resources, Procurement, Finance, and Executive Leadership to create safe, efficient, and welcoming learning environments.The RoleWe are seeking an experienced Campus Services Manager to lead campus operations, student support services, facilities coordination, and service excellence initiatives. The ideal candidate will oversee campus service delivery, operational planning, vendor management, health and safety compliance, and cross-functional collaboration while ensuring an exceptional experience for students, faculty, staff, and visitors.Key ResponsibilitiesDevelop and implement campus services strategies, operational standards, and service delivery frameworks aligned with institutional objectives and student experience goals.Lead campus service operations including facilities coordination, front office services, transportation, housing support, catering, cleaning, security coordination, mail services, and event support, as applicable.Collaborate with Student Affairs, Academic Departments, Facilities Management, Security, Information Technology, Human Resources, Procurement, Finance, and Executive Leadership to ensure seamless campus operations.Develop service policies, operational procedures, emergency response protocols, business continuity plans, and customer service standards.Coordinate campus maintenance activities, space utilization, classroom readiness, campus logistics, and operational support services.Manage vendor relationships, service contracts, outsourced providers, and facility service partners to ensure quality, compliance, and cost efficiency.Support campus events, academic ceremonies, student activities, conferences, orientation programs, and institutional initiatives through effective operational planning.Monitor campus health, safety, accessibility, environmental sustainability, and regulatory compliance in partnership with relevant departments.Resolve operational issues, service requests, facility concerns, and stakeholder inquiries while maintaining high service quality and responsiveness.Develop campus service improvement initiatives through stakeholder feedback, operational assessments, process optimization, and innovation programs.Monitor key performance indicators (KPIs) including service response times, customer satisfaction, facility availability, vendor performance, operational efficiency, maintenance completion, budget performance, and service quality.Conduct service audits, campus inspections, operational risk assessments, benchmarking studies, and continuous improvement initiatives.Ensure compliance with UAE regulations, institutional policies, health and safety requirements, accessibility standards, environmental guidelines, and organizational governance practices.Manage campus services budgets, procurement activities, vendor contracts, service agreements, operational resources, and strategic improvement projects.Drive digital transformation through artificial intelligence (AI)-powered service management, smart campus technologies, predictive facility analytics, automated work order systems, workflow automation, and business intelligence solutions.Utilize Microsoft 365, Power BI, Tableau, SAP, Oracle, Computerized Maintenance Management Systems (CMMS), Integrated Workplace Management Systems (IWMS), ServiceNow, facility management software, and service desk platforms to optimize campus operations and generate actionable insights.Prepare executive dashboards, operational reports, service performance reviews, campus assessments, vendor evaluations, budget analyses, and strategic recommendations for senior leadership.Lead, mentor, and develop campus services coordinators, facilities support teams, customer service personnel, and cross-functional teams while fostering a culture of service excellence, collaboration, accountability, innovation, and continuous improvement.RequirementsBachelor's degree in Facilities Management, Business Administration, Hospitality Management, Higher Education Administration, Operations Management, Public Administration, or a related field.Master's degree in Business Administration (MBA), Facilities Management, Higher Education Leadership, Operations Management, or a related discipline is highly advantageous.Professional certifications such as IFMA Facility Management Professional (FMP), Certified Facility Manager (CFM), Project Management Professional (PMP), ITIL, Lean Six Sigma, or equivalent are preferred.Minimum 5 years of experience in campus services, facilities management, student services, hospitality operations, workplace services, or related roles.At least 2 years of experience managing campus operations, facilities teams, vendor relationships, student service programs, or multidisciplinary operational functions preferred.Strong understanding of campus operations, facilities coordination, customer service, vendor management, health and safety, budgeting, space management, event support, and operational planning.Experience with Microsoft Office Suite, Power BI, Tableau, SAP, Oracle, CMMS, IWMS, ServiceNow, facility management software, service desk platforms, and enterprise management systems.Familiarity with AI-powered facility management, smart campus technologies, IoT-enabled building systems, predictive maintenance platforms, digital workplace solutions, and advanced operational analytics is highly advantageous.Strong leadership, communication, stakeholder management, organizational, analytical, project management, budgeting, and problem-solving skills.Ability to manage multiple campus service initiatives while balancing student and staff needs, operational priorities, compliance requirements, budgets, timelines, and institutional objectives.Ability to work effectively in a remote environment with distributed campus teams, academic leaders, students, service providers, executives, and external stakeholders, with occasional travel for campus inspections, events, vendor meetings, operational reviews, and strategic planning sessions as required.What We OfferFully remote work arrangement with flexible collaboration across global education, operations, and campus services teams.Competitive compensation package with performance-based incentives.Comprehensive health and wellness benefits.Professional development and campus operations leadership growth opportunities.Exposure to AI-powered smart campus technologies, digital facility management platforms, advanced workplace solutions, and next-generation service delivery systems.Collaborative culture focused on service excellence, innovation, accountability, inclusion, and continuous improvement.Opportunity to enhance the campus experience by leading operational excellence and delivering high-quality services that support student success and institutional growth.