Care Manager

TOCA Health | Full-Time | In-Person | $20–$24/hourBilingual English/Spanish strongly preferredAbout TOCA HealthTOCA Health is a healthcare technology and services company focused on improving care for Medicare beneficiaries living with chronic conditions. We build and support programs including Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) that help patients stay engaged in the day-to-day management of their health.Our patients use connected devices that transmit vital signs such as blood pressure, glucose, weight, and oxygen levels directly to our platform. Our care team works alongside physicians and clinical staff to help patients stay engaged, identify concerns early, and receive the support they need.We are a fast-moving, technology-forward company combining clinical care, modern software, and AI-assisted workflows to make chronic care more proactive, efficient, and patient-centered. About the RoleAs a Care Manager, you will be the primary point of contact for a dedicated panel of patients enrolled in TOCA Health’s chronic care programs.You will build ongoing relationships with patients through regular outreach, remote vital-sign monitoring, care plan management, education, follow-up, and documentation. This role is ideal for someone who is compassionate, organized, comfortable speaking with patients on the phone, and confident working in a technology-driven environment.What You’ll DoConduct regular outreach calls to assigned patients and review their overall wellbeing and vital-sign trends.Review remote monitoring data, including blood pressure, glucose, weight, and oxygen readings.Identify patients who require follow-up or escalation to nurses, physicians, or other clinical staff.Develop and update individualized care plans for patients enrolled in Chronic Care Management.Educate patients on their care plans, medications, lifestyle goals, and chronic-condition management.Document patient interactions, care plan updates, and clinical communications accurately and on time.Use TOCA Health’s software and AI-assisted tools to support patient conversations, documentation, and workflow efficiency.Manage follow-up schedules, unresolved tasks, and monthly patient outreach requirements.Assist patients with basic device setup, connectivity, and remote-monitoring troubleshooting.Collaborate with physicians, nurses, care managers, and operational leadership as needed. What We’re Looking ForRequired1–2 years of experience in healthcare, a medical office, care coordination, or a similar patient-facing environment.Strong telephone communication skills and the ability to make patients feel comfortable and heard.Strong written communication and documentation skills.Excellent organization and the ability to manage a large patient panel.Comfortable learning new technology and software.Experience with Excel or Google Sheets.Reliable, self-directed, and able to take ownership of your responsibilities.Professional, energetic, and genuinely interested in helping patients.PreferredBilingual in English and Spanish.Certified Medical Assistant (CMA) or similar clinical background.Experience working in a physician practice or medical office.Familiarity with blood pressure, glucose, or other vital-sign monitoring.Experience with RPM or CCM.Experience using EMR/EHR systems.Familiarity with AI tools such as ChatGPT, Gemini, or Claude. Compensation & Benefits$20–$24 per hour, based on experienceFull-time, Monday–FridayIn-person positionMedical insurancePaid time offRetirement planRegular performance evaluations and opportunities for growthWho Thrives at TOCA HealthYou’ll do well in this role if you take pride in making patients feel heard, stay organized without needing constant supervision, enjoy learning new technology, and are comfortable working in a fast-moving environment where your work directly affects patient care.We especially value people who take initiative, follow through on commitments, and try to solve problems independently before escalating them. ApplyIf you’re interested in helping patients better manage chronic conditions while working at the intersection of healthcare and technology, we’d love to hear from you.Bilingual English/Spanish candidates are strongly encouraged to apply.TOCA Health is an equal opportunity employer committed to creating an inclusive workplace.