Care Technical Manager
Intellectt Inc · United States
Apply & track with Apply EdgeThe ideal candidate will provide technical leadership in production environments, troubleshoot complex cloud and network issues, manage customer escalations, and coordinate cross-functional teams to ensure timely resolution of critical incidents.Hands-on Nokia Container Services (NCS) experience is mandatory.Key ResponsibilitiesProvide technical leadership and support for telecom core network and cloud infrastructure environments.Troubleshoot and resolve complex issues involving LTE/VoLTE/VoWiFi/5G Core, IP connectivity, CNF/VNF, and Telco Cloud platforms.Support and troubleshoot Kubernetes- and OpenStack-based Telco Cloud environments.Work with Nokia Container Services (NCS) and related cloud platforms in production environments.Analyze and resolve issues involving routing, switching, firewalls, DNS, network security, and IP connectivity.Manage technical escalations across engineering, operations, cloud, network, and customer-facing teams.Coordinate resources during critical incidents and ensure effective issue resolution.Provide 24/7 production support and emergency on-call assistance as required.Communicate complex technical issues and solutions clearly to customers and internal stakeholders.Monitor infrastructure and applications using tools such as Prometheus, Grafana, and Thanos.Support automation and DevOps activities using Ansible, GitOps, and related tools.Work with ticketing and service-management processes to track incidents, escalations, and resolutions.Participate in project planning, technical documentation, presentations, and continuous improvement initiatives.Required Technical SkillsNokia Container Services (NCS) – MandatoryStrong 5G/LTE Core knowledgeVoLTE / VoWiFiCNF / VNFKubernetes and OpenStackTelco Cloud / Distributed Cloud / Edge CloudL2/L3 networkingRouting and SwitchingFirewalls and Network SecurityTCP/IPDNSRADIUSLDAPMAPDiameterPolicy Control and ChargingNetwork ManagementPrometheusGrafanaThanosAnsibleGitOps / DevOpsCloud configuration and troubleshootingPreferred Technical SkillsCBISOCP / OpenShiftNRHONokia AirFrameHPE / Dell / EMC infrastructureCybersecurityData Center / Edge Cloud technologiesSalesforce or other enterprise ticketing/service-management platformsRequired Professional SkillsExcellent written and verbal English communication skills.Strong customer-facing and stakeholder-management experience.Experience providing 24/7 production or emergency support.Strong escalation and incident-management skills.Ability to coordinate cross-functional technical teams.Strong troubleshooting and analytical capabilities.Ability to communicate complex technical concepts to both technical and non-technical audiences.Knowledge of project management principles and methodologies.Strong understanding of business processes and technology development lifecycles.Education & ExperienceBachelor's degree in Telecommunications, Electrical Engineering, Electronics, Computer Science, Information Technology, or a related technical field.Strong hands-on experience with Nokia Container Services (NCS).Professional experience in Telecom/Wireless Core Networks and Telco Cloud environments.Experience working in customer-facing production-support environments.BenefitsEligible employees may have access to benefits offered by Intellectt Inc. in accordance with the applicable benefit plans and eligibility requirements.Equal Employment OpportunityIntellectt Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.