Care Technical Manager

Care Technical Manager | IMS Support Engineer

Location: Fully RemoteJob Description & Skill Requirement: Mandatory skill: NCS - Nokia Container Services Technical Skills:

• Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.
• Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.
• Cloud Infrastructure (Telco, Distributed, Edge Clouds)
• Cloud configuration and troubleshooting on OpenStack and Kubernetes-based platforms (CBIS, NCS, OCP, NRHO). Working experiencde in NCS platform is must.
• Networking: L2/L3 Switches, Routers, Firewalls
• Servers & Storages: Airframe, HPE, Dell, EMC
• Monitoring solutions (Prometheus, Grafana, Thanos)
• DevOps tools, Cyber Security, Automation (Ansible, GitOps) for NCD
• Cloud MoO processes and ticketing system (Salesforce) Additional Requirements:
• Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Customer.
• Technical Communication: Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.
• Customer-Facing Experience: Experience in a customer-facing role, including 24/7 emergency on-call support.
• Escalation Management: Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.
• Project Management: Knowledge of project management principles and methodologies.
• Business Understanding: Understanding of business concepts and development processes. Care Technical Manager (CaTM)