Cargo Application Support(Cargo SkyChain)

Exciting Opportunity Alert! 🌟 HTC Global Services is hiring Cargo Application Support(Cargo SkyChain) for an 1-year extendable contract in Dubai, UAE (Onsite).HTC Global Services - a leading CMM level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Job Description:Functional Skills -Cargo SkyChain Functional Expertise end to end (Booking until Accounting)Production Support & Incident Management, Cargo Messaging Standards, System IntegrationAirline and Domain SkyChain knowledge is mandatoryProvide day-to-day application support for the Cargo SkyChain system. Monitor system performance, interfaces, and message processing. Investigate and resolve application incidents and user-reported issues. Support cargo operations, including booking, acceptance, warehouse, and flight handling processes. Monitor and troubleshoot cargo messaging (FFM, FWB, FHL, ASM, CPM, UCM, UWS, LIR, AGM). Coordinate with business users, vendors, and IT teams to resolve system issues. Perform root cause analysis and implement preventive actions for recurring problems. Support application configuration, product setup, and system enhancements. Execute SIT, UAT, regression, and end-to-end testing activities. Support production releases, deployments, and post-implementation validation. Monitor interfaces and integrations with internal and external systems. Analyze and validate operational data using SQL queries and reports. Ensure compliance with IATA cargo messaging and industry standards. Maintain application documentation, support procedures, and knowledge articles. Participate in incident, problem, and change management processes.Provide on-call support for critical cargo operations when requiredInterested candidates please do share your updated CV to mubeenakamal.basha@htcinc.com mentioning your Current CTC, expected CTC and notice period details.#HTCGlobalServices #ITJobs #hiring #lookingforjob #careers #jobs #immediatejoiner #recruitment #technology #jobseekers #interview #lookingforjobchange #newjob #cargo #Airline #Dubaijobs #Skychain #appsupport #applicationsupport #productionsupport #prodsupport