Case Specialist

Case Specialist (Paralegal)Location: NYC, NY -Hybrid (2 days remote-3 days in office )SkillsParalegal experience.Bachelor’s degree and 1 year of related experience or equivalent combination of education and experience.Expertise with a desktop computer, the full suite of electronic office applications, and other office equipment.Familiarity with electronic docket management programs and web-based Portal systems a plus.We require excellent customer service, interpersonal, and written and verbal communication skills.Paralegal cert is a huge bonusEssential Job Functions:Responsible for case intake, including preparing the case for service by analyzing initial pleadings to ensure jurisdiction and conformity with requirements. Processes initial claims, which may include drafting deficiency notices for deficient claims or reservice of claim if original service is unsuccessful.Analyzes and processes subsequent pleadings, including answers, counterclaims, cross-claims, and third-party claims.Monitors case-related reports to ensure compliance with deadlines and expectations. Responsible for meeting all required service level agreements for assignments.Maintains motions calendar, solicits responses as needed, and prepares documentation for timely submission to arbitrators.Makes recommendations for administrative motions and administratively processes substantive issues for decision by the panel, with assistance.Assesses applicable fees at various stages of the case and makes written recommendations on fee waiver requests.Reviews challenges to potential arbitrators, solicits responses, and makes recommendations on the decision to the manager.Ensures that all Client fees are assessed and billed according to the Code of Arbitration Procedure.Conducts financial review of settled/withdrawn cases and closes cases within expected timeframes.Processes final financial review of settled/withdrawn cases and hearing awards and closes cases within expected timeframes.Reviews incoming submissions and takes appropriate action with assistance.Replaces arbitrators on lists due to arbitrator unavailability and processes new or additional lists due to changes to panel composition.Provides excellent customer service, including responding to inquiries, orally or in writing, on Client arbitration policies and procedures, service of pleadings, status of cases, and assessment of fees.Maintains electronic and physical files and enters all case-related information in the case processing system in accordance with established protocols.Effectively prioritizes work with management oversight.#LI-CGTS#TS-5775