CASEWORKER | PARALEGAL | MEDIATOR | ADJUDICATOR

Bring your legal and dispute resolution skills to The Ombuds Group and help make a difference.“Best Place to Work” 2025 and 2026 ~ The Sunday Times4-day week (full-time)Best in class benefits Candidates welcomed at different stages of their career, with roles ranging from entry-level onwardsThe Ombuds Group is a nationally recognised, not-for-profit leader in the UK’s alternative dispute resolution (ADR) sector. We provide trusted, independent dispute resolution services across a wide range of regulated and non-regulated industries, including rail, retail, home improvement, utilities, TV and music licensing, football and removals.Our portfolio of brands - recognised by government, business and consumers - stands for trust, impartiality and integrity. Alongside our core dispute resolution work, we offer accredited training and consultancy services, supporting organisations to strengthen their complaint handling, raise internal standards and build long-term trust with their customers.Our mission is to remain the foremost dispute resolution organisation in our field, empowering the businesses we serve with the knowledge, tools and expertise they need to inspire confidence and drive continuous improvement.In 2025 and 2026, The Ombuds Group was proud to be named one of The Sunday Times Best 500 Places to Work - a testament to our commitment to excellence, fairness and employee wellbeing.Role DescriptionWe are recruiting for full-time, on-site roles based over a 4 day working week (after probation) - located in Stevenage, Hertfordshire. These roles are best suited to professionals searching for a rewarding career in alternative dispute resolution, advice and training.The post holders will be responsible for resolving disputes by telephone/writing, mediating/conciliating/negotiating, adjudicating, preparing legal documents, conducting legal research, reviewing documents, assisting with dispute resolution processes and liaising with a range of stakeholders. The post holders will support our senior legal team in ensuring compliance and accuracy in all matters.PackageSalary ranges £25k to £35k depending on qualifications and experienceBest in class benefits including private medical cover and wellness packageExceptional work-life balance through a 4-day week (Mon-Thur or Tue to Fri)Modern staff facilities with games room and quiet zones, staff and community eventsCompany sponsored opportunities to obtain professional qualificationsOngoing L&D programmes with extensive accredited trainingRequirementsCandidates must have achieved a minimum a 2.1 Bachelor’s degree in Law (or equivalent gained via another route e.g. PGDL) plus completed or studying towards the BPTC/BVC/LPC/SQE or equivalent post-graduate qualificationA strong desire to operate in a fast paced, demanding role with high levels of service and accuracyExperience gained in Alternative Dispute Resolution or complaint handling is an advantageExperience in law and legal document preparation and draftingStrong research and document review abilitiesExcellent communication and decision making skillsHigh attention to detail and organisational skillsWillingness to work on-site in Stevenage, HertfordshireRead more about what our staff say about us: https://www.disputeresolutionombudsman.org/careers