Catering Sales and Account Manager

Catering Sales & Account Manager – Coco di MamaReports to: Operations Director Direct Reports: None Location: Central London Salary: £35,000 per annum plus bonusBenefits: Bonus, pension scheme, 28 days holiday, free coffee and food at Coco di Mama, and 50% discounts across Azzurri Group brands.Company SummaryCoco di Mama is the UK’s most-loved Italian to Go brand, serving an all-day Italian menu and specialty coffee in our London stores, our nationwide delivery kitchens and our corporate catering platform, and more recently through our retail ranges available in Sainsbury’s and Tesco.At Coco di Mama, we are an innovative and entrepreneurial team who are constantly seeking ways to evolve the brand proposition to stay relevant and grow the brand to new customers and new occasions.Role SummaryWe’re looking for a commercially minded Catering Sales & Account Manager to take ownership of the performance and growth of our Catering business.This is a broad, hands-on role with responsibility for the catering P&L, new business, key customer relationships, customer retention, third-party catering platforms and the continued development of our menu and proposition.You’ll combine a passion for customers with strong commercial instincts – using sales data, market trends and customer feedback to identify opportunities and turn them into profitable growth.What You’ll Be DoingOwn the catering P&L and deliver agreed revenue, profit and growth targets.Drive new business by building and converting a pipeline of corporate catering customers.Develop existing accounts to increase customer retention, order frequency and average order value.Own key customer relationships and ensure consistently high levels of customer service.Lead relationships with third-party catering platforms and identify opportunities to grow sales and visibility.Own and develop the CRM strategy, using customer data to drive retention, frequency and reactivation.Lead menu and proposition development using sales analysis, market trends and customer feedback.Develop the catering marketing and promotional strategy to support customer acquisition and growth.What We’re Looking ForCommercially minded and comfortable taking ownership of revenue and profitability.Sales focused, with the confidence to generate new business and grow existing customer relationships.Customer obsessed, with a genuine drive to deliver an exceptional experience.Analytical and confident using data to identify opportunities and make decisions.Proactive, highly organised and comfortable managing multiple priorities.A strong communicator who can build relationships with customers, partners and internal teams.Curious, entrepreneurial and excited by the opportunity to grow a developing part of the Coco business.PackageSalary: £35,000 per annumPerformance-related bonusPension scheme28 days holidayFree coffee and food at Coco di Mama50% discounts across Azzurri Group brands – Zizzi, ASK, Dave’s Hot Chicken and BoojumOpportunity to grow and develop with a fun, supportive and ambitious team