Centrepoint Business Manager

Job PurposeDrive overall Centrepoint sales by collaborating with store supervisors from 4 concepts. Control costs through commercial, operational, people and customer service excellence. Leads by example to ensure all customers receive exceptional service through effective management of the store team. Invests time, energy and enthusiasm developing all team members.Key ResponsibilitiesCustomerStrategizes and creates a great store environment to attract CustomersEnsure store layout and merchandize meet concept standards and provide right customer experienceLeads by example and ensures a consistent, seamless, exceptional customer experience across all channelsContinues to expand the Shukran loyalty database and maximize sales potential for ShukranHas a clear understanding of the store customer profile, the local trading environment and market trendsEfficiently manages the multi-brand manpower pools to ensure maximum operational and customer service coverageThinks “Customer First”. Accountable for any feedback received from customers and prioritizes escalationsResponsible to drive Customer Recovery in case of unsatisfied customersResponsible to increase NPS / Mystery shopping metrics, analyses result periodically and takes corrective actionEmbrace digital technology introduced at stores to create a positive customer shopping experience.CommercialProactively works with individual concept teams to exceed sales targets for concept and overall CPAnalyses business reports to drive key actions for self, team and businessMaximizes the Average Transaction Value, Units Per Transaction and Customer ConversionAccountable for minimizing shrinkage and has an on-going Stock Loss Action PlanEfficiently Manages controllable costs/ expensesEffectively manages store inventoryExecutes promotions/ events/ concept campaigns to drive revenue and targets and provides feedback for reviewsPeriodically analyses competition on Range, Quality of staff, Execution excellence and customer service and shares information with the relevant stakeholdersCommunicates business drivers, merchandise and quality issues, Store Profiles and catchment and other related information to concept managerMonitors best sellers (NOOS, AIS) and zero sellers and takes appropriate action to focus on sales and avoid stock outsPeopleResponsible for deployment of all store staffAccountable for managing performance of team members by setting goals and conducting quarterly reviewsCoaches & provides development feedback to team. Ensures all members have an Individual Development Plan.Drive a learning-culture under 70:20:10 learning framework (70% - on the job, 20%- coaching and feedback, 10% - formal learning through classroom or LMS), Develop team skills by driving learning through OJT and assessmentsHas an agreed Succession Plan with Line ManagerEnsures that staff are trained on product, customer service and competent on SOPs within the storesEnsures Company Code of Conduct, local labour laws and all HR Policies are adhered to by all team membersReduce store staff attritionActs as a custodian of LMG Values.ProcessResponsible for Store Audit processes and has an Action Plan to ensure a satisfactory store audit resultEnsure smooth goods receipt at the back store by enabling single receiving across all conceptsComplies with Health & Safety and Security requirements, as per company guidelines and local lawMaintains Concept visual merchandising and layout guidelinesComplies with all ORPOS / SIM / System guidelinesKnowledge, Skills & ExperienceEducationGraduate / High School with DiplomaLanguage Arabic – Basic - Advanced (speak) KSA / OmanEnglish - Fluent (read, write, and speak)Job Experience4 - 5 Years in a Retail/Customer Management RoleTechnologyBasic MS office + Retail ERP (POS + Inventory Systems) + Retail Applications + Social MediaOthers-Ability to engage and communicate with Senior Leaders.-The ability to work with and influence people at all levels.-Results oriented with excellent communication & interpersonal skills.-The ability to coach and develop others.-Strong team player.