Certified Epic Hospital Billing Consultant

PlanIT Group ('PLANIT') seeks a highly experienced and entrepreneurial certified Epic Hospital Billing consultant to support one of our key healthcare provider partners. Certification in Epic Hospital Billing is REQUIRED.The Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.Key ResponsibilitiesThey will be responsible for, but not be limited to:Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for complex customersFulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testingAnticipate the impact of changes to other applications and systems and take necessary steps to manage those impactsOversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterpartsGrowth and MentorshipExplain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadershipCreate documentation that enables consistent process executionIdentify opportunities to delegate work to support team member growth, with appropriate guidance and oversightMentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalationProvide timely, constructive feedback that builds confidence and supports continuous improvementSkills and ExperienceRequired - Epic Hospital Billing and Professional Billing certificatePost-secondary education or equivalent experience requiredEpic certification in MyChart, EpicCare Link, Care Everywhere, or additional modules, with a well-rounded understanding of application functionality and integration points5+ years of experience implementing, training, or supporting Epic modulesDemonstrated alignment with Nordic’s core values (maxims)Proven problem-solving and technical skillsExcellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suiteProficiency with Microsoft Office applicationsStrong attention to detail and organizational skillsAbility to work both independently and collaboratively within a team environmentExperience with ticketing systems and change management processesStrong customer service track recordKnowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferredDemonstrated sound judgment and appropriate escalation practicesAdditional DetailsAbility to participate in on-call rotations outside of core business hours, including nights and weekendsAbility to travel up to 10%