Change Management Expert (NOC)

Hiring: Change Management Expert📍 Location: Riyadh, Kingdom of Saudi Arabia🏢 Department: Network Operations Center (NOC)👤 Reports To: NOC Service Delivery Manager / Operations ManagerAbout the RoleWe are looking for an experienced Change Management Expert to join our NOC team in Riyadh. The successful candidate will be responsible for governing, assessing, coordinating, and monitoring all network changes affecting STC's telecom infrastructure while ensuring compliance with ITIL Change Enablement best practices, customer SLAs, and operational standards.This role serves as the central coordination point between Operations, Radio, Core, Transport, IP/MPLS, Security, Vendors, and Customer stakeholders to ensure the successful execution of planned network changes with minimal service impact.Key ResponsibilitiesChange GovernanceManage the full lifecycle of network changes in line with ITIL Change Enablement processes.Review, validate, and classify Change Requests (CRQs).Ensure complete technical, operational, business, and risk information for each change.Verify implementation, rollback, testing, and communication plans.Ensure compliance with operational standards and contractual obligations.Change AssessmentConduct technical and operational impact assessments.Evaluate and mitigate service risks.Validate maintenance windows and service dependencies.Identify and resolve conflicts between concurrent activities.Change CoordinationCoordinate change implementation across:Radio Access Network (2G/4G/5G)Core NetworkIP/MPLSTransmissionOSS/BSSField OperationsThird-Party VendorsLead Change Advisory Board (CAB) meetings.Schedule and communicate approved changes to stakeholders.Post-Implementation ReviewConduct Post Implementation Reviews (PIR).Analyze failed or partially successful changes.Capture lessons learned and drive process improvements.Maintain documentation and audit records.ReportingPrepare regular reports on:Change Success RateEmergency ChangesFailed and Rolled-Back ChangesChange ComplianceLead Time and BacklogMaintenance Window UtilizationService InterruptionsCAB Performance MetricsSLA ComplianceRequired QualificationsBachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Engineering, Information Technology, or a related field.ITIL 4 Foundation Certification (Mandatory).ITIL Practice Manager (Change Enablement) or equivalent preferred.PMP, PRINCE2, Cisco, Nokia, Ericsson, Huawei, or Juniper certifications are advantageous.Experience RequiredMinimum 10 years of telecom network operations experience.At least 5 years in Change Management within a telecom NOC or Managed Services environment.Experience supporting Tier-1 telecom operators is preferred.Proven track record managing large-scale network maintenance activities.Key CompetenciesStakeholder ManagementCommunication SkillsRisk Assessment & MitigationProblem SolvingDecision Making Under PressureConflict ResolutionLeadership & CoordinationContinuous Improvement MindsetDocumentation & Reporting ExcellenceCustomer FocusWorking ConditionsBased at the STC Network Operations Center in Riyadh.Participation in 24×7 operations and on-call support when required.Availability during planned maintenance windows, weekends, and public holidays.Frequent coordination with customers, vendors, and technical teams.Performance MetricsChange Success RateFailed Change PercentageEmergency Change PercentageSLA ComplianceCAB EffectivenessApproval Cycle TimePIR Completion RateAudit ComplianceDocumentation AccuracyInterested?📧 Send your CV to: recruitment@nokiasaudi.com