Chat Support Role (Non Voice Process)
Docdort · Mizoram, India
Apply & track with Apply EdgeChat Support Executive (Non Voice Process)RELOCATION TO AHMEDABAD, GUJRAT IS MANDATORYInterview mode: Online
This role is ideal for freshers and experienced professionals who have strong written communication skills and a customer-first approach.The selected candidate will interact with customers through digital communication channels, understand their concerns, provide appropriate solutions, and ensure a smooth, professional, and positive customer experience.Candidates must be based in Ahmedabad or be willing to relocate and work from the office.Key ResponsibilitiesHandle customer queries through chat, email, text, and social media platforms. Understand customer concerns and provide accurate and timely resolutions. Share clear and relevant information about products, services, and processes. Maintain high standards of written English, grammar, spelling, and professional communication. Handle complaints and challenging situations with patience, empathy, and professionalism. Record customer interactions accurately and maintain updated customer information. Follow company policies, processes, and defined quality standards. Achieve assigned quality, productivity, response-time, and customer satisfaction targets. Coordinate with internal teams to resolve customer issues effectively. Manage multiple customer conversations while maintaining accuracy and service quality. Eligibility & RequirementsMinimum qualification: 12th Pass / Diploma or equivalent; graduates preferred. Freshers are welcome to apply. Previous experience in customer service, chat support, BPO, or customer experience is an advantage. Excellent written English and grammar skills. Good typing speed and basic computer proficiency. Strong problem-solving and attention-to-detail skills. Ability to multitask and efficiently manage multiple conversations. Comfortable working in rotational shifts, including night shifts, weekends, and holidays. Willingness to relocate to Ahmedabad and work from the office. What We OfferComprehensive training and onboarding support. Continuous learning and skill-development opportunities. Career growth and internal advancement opportunities. Supportive and professional work environment. Opportunity to build strong customer service and communication skills. Long-term career opportunities in the Customer Experience & Support industry. Join Our TeamIf you have strong communication skills, enjoy helping people, and are looking to build a career in customer experience, we would love to hear from you.Apply now and take the next step in your career!Skills: communication,customer service,english,customer experience,chat,office