Chat Support Specialis

Role Description The Chat Support Specialist will provide prompt, accurate, and professional support to clients and internal teams via online chat and related digital channels. Day-to-day responsibilities include responding to inquiries about legal services, capturing and clarifying client requirements, and routing queries to the appropriate legal professionals in a timely manner. The role also involves troubleshooting basic technical or access issues related to online platforms, documenting interactions, and maintaining up-to-date knowledge of the firm’s services and procedures. Collaboration with colleagues to improve chat workflows, FAQs, and support resources is expected. This is a part-time, hybrid role based in Dubai, United Arab Emirates, with a combination of on-site work and approved work-from-home arrangements.QualificationsStrong Customer Support and Technical Support skills to assist clients and colleagues through chat and digital channels.Solid Troubleshooting and Analytical Skills to diagnose issues, identify root causes, and propose effective solutions.Excellent Communication skills, including clear written English; Arabic proficiency is an advantage.Comfort working with online chat platforms, CRM systems, and basic office software; ability to learn new tools quickly.Previous experience in customer service, helpdesk, or chat support, preferably in professional services or legal environments.Ability to manage multiple conversations, maintain confidentiality, and follow structured procedures and documentation standards.High level of professionalism, attention to detail, and commitment to responsive, client-focused service.Relevant diploma or bachelor’s degree in business, IT, communications, or a related field is beneficial.