Chef(fe) de service, Formation

The client offers all in one cloud based solutions that simplify Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.Every day, our associates help thousands of clients pay their employees across different industries. In this role, you will contribute to the success of local businesses within a dynamic team of more than 700 professionals serving over 70,000 clients!We are looking for a reliable and motivated individual. Are you ready to play a key role?We are ready for you:Work environment recognized as one of the best in Canada (Great Place to Work certified)Employee Assistance Program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job related studiesCareer development supported by a professional development planAccess to our Share Purchase Plan and Profit Participation Plan as of your first day with usBenefits that fit your needs: flexible insurance plan, telemedicine, and more!Functions And ResponsibilitiesThe Training Manager is responsible for the operational execution, leadership, and management of training activities. They translate the Director's strategic direction into concrete actions and oversee the day to day operations of the department by engaging associates to achieve performance, quality, and efficiency objectives.They oversee the planning, coordination, and quality of training activities, as well as the continuous evolution of training content and practices. They ensure that training activities address identified needs and support the development of knowledge and skills.They implement organizational direction within their team while fostering associate development and ensuring compliance with organizational policies. They act as a frontline manager and serve as the link between the strategy defined by the Director and the operational execution of training activities.On a typical day, you will perform the following responsibilities:Operations ManagementPlan, coordinate, and supervise training activities to ensure effective and consistent deliveryEstablish priorities and allocate resources based on training needs and organizational prioritiesMonitor activities, performance indicators, and team objectivesEnsure the quality, consistency, and uniform application of training processes and practicesOversee the development, review, and optimization of course plans, content, tools, and training materialsEnsure training content remains current based on changes to applications, processes, and needsUnderstand and monitor dashboards and prepare required management reportsIdentify gaps and implement appropriate corrective actionsCoordinate training activities related to changes, production releases, and new functionalitiesParticipate in the implementation of new training related processes, tools, or technologiesPromote the optimal use of digital tools, automation solutions, and emerging technologies.Quality and Continuous ImprovementMonitor the quality and effectiveness of training activitiesAnalyze results, participant feedback, and other available data to identify improvement opportunitiesImplement actions required to continuously improve training content, methods, and the training experienceCollaborate with various stakeholders to identify and prioritize training needsIdentify and contribute to continuous improvement and transformation initiatives within the departmentPromote the sharing of best practices and the standardization of training approachesEnsure compliance with policies, procedures, and standards applicable to activities under their responsibility.Associate ManagementLead, engage, and support associates under their responsibilityProvide regular coaching to develop skills and foster continuous improvementEstablish individual objectives, monitor progress, and conduct performance evaluationsBe responsible for succession planningContribute to achieving associate satisfaction and retention targetsPlan schedules, availability, and replacement needs to ensure continuity of activitiesParticipate in the recruitment, selection, onboarding, and integration of new associatesManage performance, disciplinary, and employee relations matters in collaboration with the DirectorFoster a respectful, inclusive, collaborative, and engaging work environment.Financial ManagementUnderstand day to day factors that have a financial impact on team activitiesUnderstand operational budgets and ensure the efficient use of human, financial, and technological resources.Position RequirementsCollege diploma (DEC) in Business Administration, Human Resources, Training, Education, or a related field, or any other relevant combination of education and experienceRelevant experience in training, skills development, or a related fieldExperience in a team management or supervisory roleDemonstrated ability to contribute to the development of team membersGood understanding of training, skills development, and learning principlesStrong analytical and synthesis skills, as well as well developed organizational and planning abilitiesAbility to manage multiple priorities and coordinate different activities simultaneouslyAbility to analyze results and implement required improvement actionsResults oriented, with a strong focus on continuous improvementStrong communication skills and ability to collaborate with various stakeholdersAdvanced proficiency in the Microsoft Office suiteExcellent proficiency in both French and English, written and spokenPersonal competencies: leadership, communication, collaboration, results orientation, problem solving, and adaptabilityDemonstrate openness to emerging technologies, particularly artificial intelligence, and act as a change ambassador by promoting their adoption within the team.Your future duties and responsibilitiesRequired Qualifications To Be Successful In This RoleTogether, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.Come join our team—one of the largest IT and business consulting services firms in the world.