Chief Executive Officer

ABOUT OUR CLIENTOur client is a FDI well-established company in the service industry in Vietnam, operating a diversified business across multiple market segments nationwide.OBJECTIVE OF THE POSITIONThe General Director is accountable to the Board of Directors for the overall strategic planning and business operations, maintaining international service standards, and developing the company's brand into one of the leading service organizations in the Vietnamese market.KEY RESPONSIBILITIES1. Business Strategy & GrowthLead the development and execution of the company's long-term strategy and annual business plans in alignment with the Company's vision and direction.Define business direction, growth targets and development priorities for the company's key business areas, including a direct-to-individual-customer segment, an institutional-partnership segment, a corporate and institutional client segment, an international cooperation segment, and a franchise/licensing segment.Evaluate the market, including market trends, customer needs and competitive landscape, to identify opportunities for business growth.Identify opportunities for new investments, new locations, new products and new service models to support the company's long-term growth.Ensure business strategies are aligned with the company's brand positioning, Group direction and overall business objectives.2. Financial & Business ManagementTake overall accountability for the company's revenue, profitability, P&L, operating budget and cash flow.Lead the annual budgeting, forecasting and resource allocation process across the Company.Approve and monitor budgets for business units and functions in accordance with the Company's authority framework.Ensure effective cost management and efficient use of Company resources.Review business and investment proposals and ensure appropriate financial and commercial evaluation.Monitor Company-wide KPIs and business performance, identify gaps and take timely actions to improve revenue, profitability and operational efficiency.Work closely with Finance and Business Unit leaders to ensure sound financial management and sustainable growth.3. Service Quality & International StandardsProvide strategic direction for service quality and standards across the company's business areas.Direct the continuous improvement of programs, products, delivery models and services in line with market needs and the company's strategic direction.Maintain and develop strategic relationships with international quality and assessment organizations and partners.Ensure service quality and business development are appropriately aligned to support the company's reputation, customer satisfaction and long-term growth.4. Organization, People & CultureLead the development of the Company's organizational structure, workforce planning and leadership capability in line with business needs.Oversee the performance and development of senior management and key leadership positions.Build a strong, accountable and results-oriented organizational culture.Work with HR and business leaders on key people, organizational and employee-related matters.Build a professional, diverse, collaborative and accountable working environment based on transparency, respect and strong performance standards.5. Operations, Quality & Customer/Stakeholder ExperienceOversee the overall effectiveness and quality of business operations and services.Ensure appropriate standards, processes and performance management systems are in place across the Company.Drive continuous improvement in operational efficiency, service quality and customer experience.Ensure effective collaboration between Business Units and Back-Office functions to support business delivery.6. Governance, Risk & ComplianceEnsure the Company operates in compliance with applicable laws, regulations, Group requirements and internal policies.Oversee key business, financial, operational and organizational risks and ensure appropriate mitigation measures.Ensure effective governance, internal controls and management reporting across the Company.Make or escalate significant decisions in accordance with the Company's governance framework and delegated authority.7. External Relations & Company RepresentationRepresent the company in relationships with key external stakeholders, including business partners, authorities, strategic partners and other relevant organizations.Build and maintain strong relationships that support the Company's reputation, business development and long-term growth.Represent the Company in key meetings and negotiations with external parties and the Group as required.QUALIFICATION REQUIREDMaster's degree in Business Administration, Economics, Finance, or a related field.15+ years of professional experience, with significant experience in senior management and overall business leadership. Prefer experiences in Customer Services sector (Education, Hospitality,...)Proven track record of managing multiple business units and/or functions, with accountability for business performance and profitability.Strong experience in business strategy, P&L management, budgeting, forecasting and performance management.Strong commercial mindset, with the ability to identify business opportunities, drive growth and improve profitability.Strong leadership and organizational management skills, with experience in leading senior managers and building high-performing teams.Strong understanding of organization design, workforce planning, governance, risk management and compliance.Excellent strategic thinking, business judgement, problem-solving and decision-making skills.Strong communication, negotiation and stakeholder management skills, with the ability to work effectively with the Board, Group management and senior external stakeholders.Experience in the training or service industry is an advantage.Good command of English, both written and spoken.Open for both Vietnamese & ExpatOTHER BENEFITS & OBLIGATIONSWorking time: Mon-Fri | HanoiSalary open for negotiation with the candidate 100% salary during the probation periodFull social insurance contributions based on base salaryPTI health insurance16 days of annual leave & aboveFor application, please contact: Ms Mai _ Recruitment ConsultantPhone/Zalo: + 84 964 969 545Email: mai.longuyenhong@persolapac.com