Chief of Staff

Strategy & Operations Lead | Enterprise AI $170-220k Base + ESOPMelbourneWe’ve been engaged by one of Australia’s most exciting AI native startups to find a Senior Enterprise Account Executive as they scale their GTM function.This is a genuinely exciting opportunity to join a VC-backed AI company that is redefining how software companies onboard and activate their customers.Their AI agents can see, understand and guide users in real time — helping customers get to value faster, increase product adoption and deliver a more scalable onboarding experience.They’re already working with some of the world’s largest technology companies and have closed multiple significant enterprise deals.The opportunityThis is a high-visibility, hands-on role working directly alongside their founders. You will own the entire customer activation lifecycle—stepping into newly signed enterprise pilots, driving cross-functional implementations (Product, Engineering, CS), proving value metrics, and setting up accounts for expansion.What You’ll Do:Take signed enterprise deals from day zero to live agent deployment inside customer products. Define onboarding flows, scope knowledge bases, configure agents, and manage cross-functional launch timelines.Turn early hands-on wins into scalable systems—creating deployment checklists, ROI reporting frameworks, knowledge guidelines, and security/technical documentation.Track and report on core success metrics (user activation, feature adoption, time-to-value, cost-to-serve) to build compelling business cases for C-suite and VP-level stakeholders to expand.Partner with founders on critical operational initiatives as we scale from founder-led deployments to a repeatable, self-serve model.Work closer to real enterprise user workflows than anyone else. Translate real-world customer friction and agent performance gaps into product features.Interview, onboard, and lead future team members as this function grows.What We’re Looking For4+ years of experience in a top-tier management consulting firm (e.g., MBB or equivalent driving complex programs of work) OR customer-facing technical or delivery role in B2B SaaS (Implementation, Technical Account Management, Solutions Consulting, Engagement Management)Demonstrated success running multi-stakeholder enterprise deployments end-to-end.Ability to comfortably reason about API/SDK integrations, hold your own with customer engineering teams, and understand LLM agent behavior and edge cases.Business Case Mastery: Ability to quantify technical deployments into business impact for executives.What’s on offerCompetitive baseMeaningful early-stage equityAccelerators above quotaPotential future international opportunities, including the US Interested? Apply now or reach out to Talent Forge for a confidential discussion.