Chief Officer-Dubai Traffic & Roads CEO (UAE National)

Job PurposeOversee departmental administration and operations, ensuring compliance, accuracy, and timely delivery. Review and approve documents, manage sensitive information, and coordinate projects with stakeholders, maintaining smooth workflows, process efficiency, and high standards of quality, security, and service delivery.

Roles and Responsibilities

StrategyEnsure that departmental administrative activities are executed in line with established policies, quality standards, and information security requirements.Monitor the department’s KPIs and maintain readiness for audits, inspections, and compliance reviews, ensuring documentation is accurate and up to date.Coordinate HR-related formalities such as onboarding, resignations, clearances, and training records to guarantee smooth workforce transitions.Advise managers on updates related to HR and administrative policies, ensuring all departmental practices remain compliant and current.OperationsProvide support to managers in handling clerical workloads, including transcription, drafting of official letters, and participation in internal meetings.Supervise daily office administration, including readiness of office supplies, functioning of equipment, and maintaining a professional working environment.Review and approve correspondence, circulars, reports, and documentation prepared within the department before submission or distribution.Oversee and validate attendance records, leave requests, and related reports in time and attendance systems, ensuring accuracy and compliance with procedures.Maintain, verify, and update departmental records, invoices, receipts, permits, and inspection files in both digital and physical archives.Coordinate the scheduling of meetings, preparation of agendas, recording of minutes, and follow-up of actions to ensure effective departmental coordination.Track and replenish office resources, stationery, and printed materials, ensuring availability without disruption to daily operations.Follow up with departments and external stakeholders to secure required documentation, approvals, and information in a timely manner.Process/Product ImprovementMaintain and regularly update databases and tracking systems to monitor administrative records, office resources, and documentation status.Support the introduction and effective use of digital tools, automation systems, and knowledge management practices to improve departmental efficiency and accuracy.Review current clerical processes and recommend practical improvements to enhance accuracy, efficiency, and compliance with procedures.Ensure that any corrective actions resulting from audits, SLA reviews, or compliance checks are properly addressed and documented.Job Qualifications & RequirementsEducation: Bachelor’s degree/Diploma in Business Administration, Office Management, Human ResourcesExperience: 2+ Years in case of bachelor’s degree (4+ Years in case of Diploma) in related field