Chief Operating Officer

PURPOSESupport the CEO in strategic leadership and oversee day-to-day operations, ensuring alignment between corporate strategy and operational execution across all business units. Drive contract performance, profitable growth, and disciplined governance across multi- site FM operations.KEY RESPONSIBILITIES•      Deputize for the CEO in all matters when required•      Own operational P&L by contract/region; ensure margin delivery and cost control.•      Ensure Contracts/KPI compliance, service quality, and client satisfaction across all sites.•      Drive corrective actions for underperforming contracts (cost reset, scope clarification, productivity improvement).•      Lead mobilization for new contracts: staffing, onboarding, materials, permits, site readiness, handover documentation.•      Ensure CAFM setup (asset register, PPM plans, work orders, reporting).•      Deliver mobilizations on time, within budget, with clear governance.•      Build standardized FM operating model: SOPs, audits, toolbox talks, quality checks, escalation paths.•      Improve productivity for manpower planning, roster optimization, multi-skilling, subcontractor controls.•      Implement best practices in preventive maintenance and reliability (hard FM), and quality checks (soft FM).•      Own HSE strategy to reduce incidents, ensure training, enforce permit-to-work and safe systems.•      Ensure compliance with client HSE standards and KSA requirements.•      Lead incident investigations and closure of corrective actions.•      Manage procurement strategy and vendor performance (contracts, lead times, pricing, quality).•      Optimize spare parts planning, tools/equipment utilization, and subcontractor costs.•      Lead cost-reduction initiatives without service degradation.•      Lead operational client governance (monthly service reviews, KPI dashboards, issue resolution).•      Maintain strong relationships with client FM teams and consultants; manage escalations quickly.•      Ensure accurate and timely reporting (operational + commercial variations/claims documentation).•      Ensure training, competency, compliance, discipline, performance management, and retention.•      Lead strategic initiatives and business execution projects•      Coordinate between departments to ensure aligned execution•      Build and maintain relationships with key clients, government entities, and stakeholders•      Chair operational review meetings and drive accountability•      Define the annual budget and operating plan.•      Own pipeline management, bid/no-bid decisions, and key account growth plans.•      Lead Saudization strategy, leadership development, and succession planning.•      Ensure compliance with KSA labor, GOSI, Qiwa/Mudad, and client requirements.•      Chair weekly operational reviews and track cross-functional action closure.•      Drive performance improvement initiatives across service lines.KEY PERFORMANCE INDICATORS (KPIS)•      Contract profitability vs budget (gross margin by contract)•      SLA/KPI compliance %, PM completion %, work order closure time•      Mobilization success (on-time/on-budget, zero critical findings)•      Client satisfaction, renewals, complaint reduction (target: >4.5/5)•      HSE: LTIFR/TRIR, audit score, closure time•      Productivity: utilization, overtime control, headcount efficiency•      Performance and procurement savings with maintained quality•      Cash collection cycle (DSO)•      Safety incident rate•      Bid win rateREQUIREMENTSMUST-HAVE:•      Bachelor's degree in Engineering or Business•      12+ years experience in FM or related industry•      8+ years in senior leadership roles•      Strong operational and strategic planning skills•      Experience managing multi-site operations•      Proven leadership of multi-site FM operations and large contract portfolios.•      Strong commercial and financial acumen (P&L ownership).NICE-TO-HAVE:•      MBA or Master's degree•      CFM or PMP certification