Chief Operating Officer

This well respected not-for-profit disability service provider dedicated to delivering high-quality, person-centred supports that empower individuals to lead meaningful and fulfilling lives is seeking a strong Chief Operating Officer (COO).The COO will provide executive oversight of service delivery, operational performance, quality, risk management, compliance, workplace health and safety, and financial performance across the organisation. You will work closely with senior leaders including the Disability Services Manager, Corporate Services Manager and other operational leads to drive continuous improvement, operational sustainability and service excellence across accommodation, day programs, health services and support coordination. The successful candidate will also serve as Deputy CEO, representing at the Board, government and community forums when required.Key responsibilitiesProvide executive leadership across all operational service areasTranslate strategic goals into practical operational plans and measurable outcomesDrive service excellence, continuous improvement and organisational performanceLead quality, risk, compliance and WHS frameworks across the organisationOversee operational financial performance in partnership with the CFOEnsure compliance with NDIS Practice Standards and regulatory requirementsSupport and mentor senior operational leadersDevelop and implement operational policies, procedures and governance systemsLead organisational change initiatives and strategic executionAct as Deputy CEO and represent Company with key stakeholders when requiredAbout youTertiary qualification in Business, Operations Management, Disability Services, Community Services or a related disciplineExtensive senior operational leadership experienceExperience leading multi-site service operationsStrong financial management and budget oversight capabilityComprehensive knowledge of the NDIS environment, Practice Standards and Quality & Safeguards Commission requirementsSignificant experience in quality, risk and WHS managementProven ability to lead, mentor and develop senior managersExperience translating strategic plans into operational outcomesDemonstrated commitment to person-centred, rights-based disability servicesExperience working with Boards and supporting or deputising for a CEO