Chief Specialist - Digital Services Development (UAE National)

Job Purpose:Provide strategic and technical leadership in the design, development, and delivery of RTA’s digital services and digital channels. Ensure alignment with Dubai digital Government frameworks and RTA’s portfolio priorities by leading high-impact initiatives, driving customer- centric innovations, and embedding best practices across the project lifecycle. Act as a key advisor and subject-matter expert in promoting integration, operational excellence, and enhanced user experiences that support Dubai’s vision for a smarter, more connected city.Roles & Accountabilities:StrategyLead the department projects portfolio to establish clear baselines that support RTA’s strategic goals and Dubai digital Government objectives.Champion customer-first initiatives that enhance service accessibility, inclusivity, and happiness, improving residents’ daily livesthrough digital solutions.

• Drive innovation and integration effortsto reduce manual processes, streamline workflows, and deliver seamless digital experiences.Ensure digital services and digital channels are aligned with RTA’s PMO and portfolio governance frameworks, with transparent and consistent reportingOperationsAnalyze Lead the preparation of Requests for Proposals (RFPs) in coordination with enterprise architects, analysts, and procurement teams, ensuring technical requirements align with customer experience and service excellence targets.Oversee project planning and execution, including documentation, stakeholder analysis, risk and issue management, communication strategies, and compliance with PMO standards.Provide mentorship and supervision to junior project managers, ensuring adherence to deliver quality and performance standards.Manage user acceptance testing, training, and service transition activities to ensure continuity and a positive customer experience.Ensure service level agreements are properly transitioned and that vendors comply with contractual terms and agreed performance levels.Apply structured change management practices to minimize disruption and support smooth implementation of improvements.Identify, monitor, and mitigate risks related to project scope, timelines, and budgets, ensuring proactive and transparent reporting.Lead project closure activities including final sign-off, knowledge transfer, and lessons learned documentationProduct/Process ImprovementEvaluate project team and vendor performance, submitting improvement recommendations and reports to the PMO and senior leadership.Conduct post-implementation reviewsto capture lessons learned and feed best practices into future digital service initiatives.Oversee transparent and fair vendor evaluation and selection processes in line with RTA procurement policies.Lead quality reviews to ensure compliance with enterprise architecture, governance, and assurance standards.Drive the development of innovative, integrated digital solutions that reduce complexity, improve accessibility, and enhance Dubai residents’ quality of life.Education:Bachelor's degree/master’s degree in engineering or information systemExperience:9+ years in case of master’s degree (11+ years in case of bachelor’s degree) in related fieldRequired Nationality: UAE National Only.