CICS Operator

CICS OperatorPosition: CICS Operator / System Administrator – L1Experience: 8–15 yearsWork Model: 24x7 Shift Support

Location: As per project requirementRole PurposeProvide first‑level (L1) operational support for CICS environmentsEnsure system availability and quick response to incidentsFollow standard runbooks and escalation proceduresKey ResponsibilitiesMonitor CICS regions, transactions, queues, and system alertsPerform daily operator activities such as console commands and message handlingMonitor jobs and coordinate with batch scheduling teamsHandle initial incident response including region restarts and basic checksExecute basic CICS commands (CEMT) for status checks and start/stop actionsMonitor files, queues, and transaction statusCoordinate with DB2, Control‑M, and middleware teams during issuesSupport DR activities including region startup and failover executionEscalate issues to L2 teams with proper details and logsMaintain shift handover reports and incident logsRequired SkillsStrong working knowledge of CICS and z/OS operationsHands‑on experience with mainframe operator activitiesFamiliarity with console operations and batch job monitoringUnderstanding of incident management and escalation processExposure to monitoring tools such as Omegamon or MainView is an advantageAbility to follow runbooks and standard operating proceduresKPIs / Performance MeasuresIncident response and resolution timeCICS system availabilityQuality and timeliness of escalationsAccuracy of shift reports and incident documentationProfile Requirements8–15 years of experience in mainframe operations or support rolesExperience in 24x7 production support environmentsGood communication and coordination skillsWillingness to work in rotational shifts