Cisco UCM / AV / VOIP - Support Engineer

Job Description

Cisco UCM / AV / VOIP - Support EngineerAdminister and support Cisco UCM / Unified Communications Manager environments.Administer and support Cisco Webex Cloud services.Design, implement and support interoperability between:Cisco Video ConferencingCisco UCMWebex CloudZoom, TeamsSupport Cisco Room Series, Webex Room devices, codecs, collaboration endpoints and associated peripherals.Provide L2/L3 operational support for conference rooms and collaboration technologies.Plan and execute VC technology refresh projects.Provide technical support for Client Events and other high-profile corporate events.Collaborate closely with the Global Design team to align with the latest room design standards and updates.Coordinate with the Places team and AV vendors to ensure design accuracy and technical alignment.Mandatory SkillsCisco UCM / CUCMCisco Video ConferencingCisco Webex Room devicesCisco codecs/endpointsSIPH.323Video conferencing protocolsWebexZoom, TeamsIncident / change managementNetwork fundamentals – TCP/IP, DNS, DHCP, QoS, VLANsDesired skills:Cisco Networking ( CCNA, CCNP ) certificationsExcellent written and verbal communication skills