Claims & Rebates Officer

Stoddart Group are a leading supplier and installer of products to the residential building industry. A leader in what we do, Stoddart are the often unseen but ever-present backbone of the construction of a new home. We've pushed the industry's boundaries working with our customers to provide an innovative, smarter and more integrated solution to creating a beautiful home. Today this includes the supply and installation of steel house frames and roofing, lightweight cladding, guttering and downpipes, garage doors, and linings.Claims & Rebates OfficerWe have an exciting opportunity to join our Credit team, a fast-paced and high-volume function where attention to detail is essential. Based at our Head Office in Darra, QLD, we are looking for someone who takes initiative, is committed to excellence, conducts themselves professionally, and thrives in a high-performing team environment.In this role, you will work closely with both internal stakeholders and customers, supporting the balance between effective risk management and maintaining strong, long-term relationships.About the RoleThis is a new role to the team! Reporting directly to the Credit Manager, this Credit Officer sits at the intersection of Credit, Accounts Receivable, and Customer Claims Management. You will work closely with the Credit Team and Customers to proactively assist in customer claim and rebate processing.This is a fast-paced, hands-on role ideal for someone who enjoys problem-solving, collaborating with stakeholders, and taking ownership of outcomesWhat You’ll Be DoingReviewing and validating credit claims and back charges, including requests for additional informationPerforming invoice and rebate analysis, including reporting, calculations and resolving discrepanciesMaintaining accurate customer master data in line with audit and compliance requirementsManaging collections to ensure timely payment, including following up overdue accounts and escalating where requiredReconciling accounts, resolving queries and ensuring all collection actions are accurately trackedMaintaining accurate and compliant records of all customer communicationsAbout YouYou’re a confident communicator who can balance firmness with professionalism, and you’re comfortable working in a structured, deadline-driven environment.You’ll bring:Experience in a Claims Officer, Accounts Receivable or similar role (Minimum 5 years)Strong communication skills with the ability to engage customers and internal stakeholdersHigh attention to detail and accuracy across financial data and reportingConfidence managing collections and resolving account queriesStrong organisational skills and the ability to manage competing prioritiesA proactive mindset with the ability to assess risk and take actionComfort working with systems and technologyExcel skills - Intermediate to AdvanceAdaptability in a fast-paced, evolving environmentWhat’s In It for YouWe value your contribution and want you to feel appreciated. Here are just some of the benefits:Employee benefits platform with discounts and cashback on groceries, clothing, fuel, tech and morePaid parental leave – up to 12 weeks top-up for primary carers and 2 weeks for secondary carersAccess to confidential wellbeing support through our Employee Assistance ProgramOngoing learning and development to help you growRecognition through our “Living Our Values” program – where great work doesn’t go unnoticedFree on-site parkingSupportive team environment where people genuinely help each other outReady to apply?If you’re looking for a role where you can take ownership, work in a high-performing team and play a key part in protecting business performance - we’d love to hear from you.We look forward to welcoming you to our team!