Claims Assistant / Billing Clerk / Insurance Operations Helper

🌟 We’re Hiring: Claims Assistant / Billing Clerk / Insurance Operations Helper📍 Location: United Arab Emirates (Remote)🕒 Employment Type: Part-Time💼 Experience Level: Mid-Level to Senior🌐 Work Arrangement: Fully RemoteAbout UsWe are an insurance operations and business-support organization helping clients and insurance partners manage claims, billing, policy administration, documentation, and customer-service processes. Our teams focus on accurate processing, timely communication, organized records, and efficient coordination across insurance operations.We value accuracy, confidentiality, responsiveness, and dependable service. We are looking for a detail-oriented professional who can support claims and billing activities while maintaining high standards of documentation and customer care.The RoleWe are seeking an experienced Claims Assistant / Billing Clerk / Insurance Operations Helper to support claims administration, billing documentation, policy records, payment processing, customer inquiries, and general insurance operations.The ideal candidate is organized, analytical, service-focused, and comfortable handling sensitive insurance information, financial records, deadlines, and multiple cases.Key ResponsibilitiesAssist with receiving, registering, and processing insurance claims through approved systems.Review claim submissions for completeness and identify missing forms, documents, invoices, or supporting information.Enter claim details accurately into claims-management and insurance systems.Maintain organized claim files, correspondence, medical or service invoices where applicable, receipts, reports, and supporting documentation.Track claim status, pending requirements, approvals, payments, settlements, and outstanding actions.Follow up with customers, policyholders, providers, adjusters, insurers, brokers, and internal teams regarding pending claim information.Assist with reviewing invoices and supporting documents against applicable policy or service information.Support billing administration including invoice preparation, data entry, payment records, receipts, and account updates.Verify billing information for accuracy, completeness, dates, amounts, policy references, and customer details.Assist with payment allocation, reconciliation, refunds, credits, and outstanding balances according to approved procedures.Coordinate with finance teams regarding billing discrepancies, payment issues, and account documentation.Maintain accurate policyholder, customer, claim, billing, and transaction records.Update customer and policy information in approved CRM, insurance, billing, or claims platforms.Assist with policy documentation, certificates, endorsements, renewal records, and other administrative materials where required.Prepare routine claim, billing, payment, and operational reports for supervisors and management.Monitor deadlines for claim submissions, document requests, payments, follow-ups, and other operational activities.Assist claims and insurance teams with document verification and administrative quality checks.Coordinate approved communications regarding claim status, required documents, billing inquiries, and payment updates.Respond professionally to routine customer questions and escalate complex coverage, liability, legal, or disputed-claim matters to authorized personnel.Assist with customer complaints and ensure cases are documented and routed appropriately.Support reconciliation of claim payments, invoices, receipts, and transaction records.Identify duplicate claims, billing discrepancies, incomplete records, or inconsistent information and report them for review.Assist with internal audits, quality checks, compliance reviews, and documentation requests.Maintain secure digital and physical filing systems for claims, policies, billing records, correspondence, and supporting documents.Protect confidential customer, financial, medical, policy, and claims information.Follow company procedures, insurance guidelines, data-protection requirements, financial controls, and applicable UAE regulations.Escalate suspected fraud, significant discrepancies, unauthorized transactions, privacy concerns, or unusual claim activity according to established procedures.Support improvements to claims processing, billing accuracy, documentation quality, customer communication, and operational efficiency.RequirementsBachelor’s degree or equivalent qualification in Insurance, Finance, Accounting, Business Administration, Economics, or a related field is preferred.3+ years of professional experience in insurance operations, claims administration, billing, finance, customer service, or administrative support is preferred.Experience with insurance claims, policy administration, invoicing, payment records, or reconciliation is advantageous.Strong understanding of administrative claims and billing workflows.Excellent spoken and written English communication skills.Additional languages such as Arabic, Hindi, Urdu, Mandarin, French, or Russian are advantageous.Strong attention to detail and accuracy when processing financial and insurance information.Excellent organization, prioritization, follow-up, and time-management skills.Ability to manage multiple claims, billing cases, documents, and deadlines simultaneously.Strong customer-service and interpersonal skills.Ability to handle confidential and sensitive information with discretion.Proficiency in Microsoft Excel, Word, Outlook, Google Workspace, CRM, billing, and insurance-management systems.Experience with Guidewire, Duck Creek, Salesforce, SAP, Oracle, Microsoft Dynamics, or comparable platforms is advantageous.UAE or GCC experience in insurance, healthcare, automotive, banking, corporate services, or financial operations is advantageous.Knowledge of UAE insurance practices and regulatory requirements is advantageous.Insurance, claims, accounting, finance, or billing certifications are advantageous but not required.What We OfferFlexible part-time working opportunities within a professional insurance and operations environment.Competitive compensation aligned with experience, claims expertise, billing knowledge, and administrative responsibilities.Opportunity to develop expertise across claims administration, insurance operations, billing, policy support, financial reconciliation, and customer service.Exposure to insurers, brokers, policyholders, corporate clients, service providers, and diverse insurance processes.Professional development opportunities and continuous learning in insurance technology, claims management, billing systems, compliance, and customer experience.A collaborative environment where accuracy, confidentiality, accountability, responsiveness, and operational efficiency are highly valued.