Claims Manager

The Munich Re Dubai Claims Team forms part of the Global Claims function and is responsible for the active management of property and casualty non-life reinsurance claims underwritten by Munich Re Dubai across the Middle East. The team plays a critical role in delivering technical excellence, exceptional client service, and value creation throughout the region.The Claims Manager is a technical specialist responsible for managing complex claims, supporting portfolio performance, and contributing to strategic claims initiatives. You will join a dynamic team of claims professionals and collaborate closely with underwriting, client management, and other Munich Re stakeholders. The role reports functionally to the Head of Non-Life Claims.You will play a key role in ensuring high-quality claims handling, generating insights from claims data, strengthening client relationships, and contributing to continuous improvement and innovation in claims processes, while actively supporting the achievement of the Global Claims Ambition.Your role:Manage and perform legal and technical assessment of major and complex claims, including indemnity, liability, quantum and coverage considerationsEvaluate and monitor reserves, including ongoing review of large losses and loss complexesNegotiate claims outcomes, including coverage, liability and allocation issues, and initiate subrogation where appropriateIdentify claims requiring specialised expertise (e.g. loss inspections, risk prevention) and coordinate appropriate actionsService, advise and monitor cedents on claims matters, including conducting claims reviews and due diligence exercisesBuild and maintain strong relationships with clients, brokers and internal stakeholders to support excellent service deliveryProvide claims insights and feedback to underwriting and client management, including lessons learned and wording considerationsAnalyse claims data to identify trends, risks and opportunities for portfolio improvementSupport the development and application of digital tools and analytics in claims portfolio managementContribute to knowledge-sharing initiatives, working groups, training and market engagement activitiesEnsure compliance with internal claims guidelines, regulatory requirements and governance standardsYour Profile:University degree or relevant formal qualification (Legal, Insurance or related discipline preferred)Professional insurance qualification (e.g. ACII, AIISA, ACILA) or progress towards qualification advantageousMinimum 5 years’ experience in reinsurance claims, or significant experience (8–10 years) in claims handling, loss adjusting or underwritingStrong technical expertise in non-life claims, including complex and large loss managementSound understanding of claims reserving practices and ability to assess reserve adequacyStrong negotiation, communication and stakeholder management skillsAnalytical, solution-oriented mindset with the ability to manage complex issues under pressureSelf-motivated, proactive and collaborative working style