Claims Manager

Claims Manager – Non-Motor ClaimsWe are looking for an experienced Claims Manager to lead and manage the Non-Motor Claims function, ensuring efficient, timely and compliant handling of claims while optimizing costs and enhancing customer experience.

Key Responsibilities

Manage the end-to-end claims lifecycle including assessment, reserving, settlement, recoveries, litigation and closure.Ensure reserve adequacy, claims leakage control and effective cost management.Manage relationships with customers, brokers, reinsurers, co-insurers, surveyors, adjusters and legal advisors.Lead, coach and develop the claims team and monitor performance.Drive fraud prevention, claims governance and risk-control initiatives.Oversee recoveries, salvage and third-party claims.Ensure compliance with applicable regulatory requirements, AML/sanctions guidelines and internal policies.Analyse claims trends and prepare management reports to support business and profitability decisions.Monitor external vendors/service providers and ensure agreed service standards are met.Candidate Profile:Graduate/Postgraduate in Engineering, Commerce, Business Administration or a related discipline.Minimum 10 years of experience in insurance claims, with 3–5 years in a supervisory/managerial role.Experience across Property, Casualty, Engineering, Marine, General Accident, Travel, Home and Retail Insurance.Strong knowledge of claims handling, coverage interpretation, reserving, reinsurance/co-insurance, recoveries, salvage and litigation.Excellent leadership, negotiation, communication, stakeholder management and decision-making skills.ACII/AIII or equivalent qualification is preferred.