Claims Manager

Responsibilities

Assess and approve new claim/complaint case/complicated case within authority and manage customer expectation by offering flexible solutionPrepare regular management and business reports of Claims Department.Assist team leader to supervise and lead the team to achieve the KPI and help driving initiatives to uplift operations efficiency and customer experience.Provide regular training and support to enhance professional knowledge and standard of subordinates and agencies.Responsible for the business data analysis, requirement gathering, scoping, documentation and functional specification review to ensure business objectives are aligned.Coordinate and assist in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring.Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy.Participate in Product Development and liaison with reinsurers

Requirements

Bachelor degree holders in Insurance, medical, management or related disciplinesHolder of FLMI or ICA qualification is preferredMinimum 8 years of claims experience in Life Insurance Industry with at least 2 years in management levelProficient in written and spoken English and Chinese. Fluency in Putonghua is definitely an advantageHighly organized self-starter, capable to lead multiple projects to meet tight deadlines and work in a fast paced environment.Excellent analytical, problem solving and decision making skillsCandidates with less experience will be considered for Assistant Manager