Claims Specialist- Non motor

Shory is the soft revolution in the Insurtech market. Welcome to a new age where insurance actually empowers its customers. We use technology to serve our customers and create ease of mind and trustworthiness around insurance needs. With Shory, a new time has begun.About the Role & OpportunityWe are looking for a Specialist, Claims to join our Abu Dhabi, UAE team. This role will be a responsible for overseeing the efficient and accurate processing, evaluation, and resolution of insurance claims for our clients. With strong attention to detail, excellent communication skills, and in-depth knowledge of insurance policies, the Specialist, Claims is responsible for ensuring client satisfaction by expertly managing the claims process, providing clear guidance, and advocating for fair settlements.Ensure up to date product and market knowledge relating to claims across all general insurance lines other than motorOffer guidance to clients regarding the claims process, providing valuable advice and ensuring continuous communication to keep claimants well-informed at every stage of the process.Oversee and manage the end-to-end claims process, ensuring efficient and timely handling of claims across various lines of business. This includes receiving, assessing, investigating, and resolving claims in compliance with company policies, industry regulations, and best practices.Utilize in-depth knowledge and expertise in claims handling to provide guidance and support to the claims team. This includes reviewing complex claims, offering recommendations, and ensuring accurate claim assessments and settlements.Advocate for clients in complex and contentious claims, engaging with insurers to ensure compensability in accordance with policy terms and conditions.Stay updated on industry trends, emerging technologies, and best practices in claims management.Identify opportunities for process improvements, automation, and efficiency enhancements to streamline operations and enhance customer satisfaction.Effectively communicate with policyholders, brokers, and other stakeholders throughout the claims process. Address inquiries and provide updates.Conduct continuous improvement processes and initiatives with all stakeholders’ communications and operationsMaintain accurate records of claims activities, including documentation of claim details, investigation findings, settlement agreements, and any relevant correspondence.Prepare reports and analysis on claims trends, performance metrics, and key insights for management review.About the Skills & Experience RequiredTo be considered for this role you will need to have at least 10+ years of experience, preferably with insurance/insurance broking companies Bachelor's degree Insurance, Business, Finance, Accounting or EconomicsManaged large scale claims- property, engineering, casualty etcExcellent insurance product knowledge and technical skills.Solid experience in claims handline and management.Excellent negotiation and advocacy skills.Ability to effectively communicate and build relationships with stakeholders.Excellent MS word, excel and power point skills.If you have the relevant experience and are interested in being part of our team, please take the time to apply for this position.