Client Advisor

Company Description Marina B is a luxury jewelry house founded in 1978 by Marina Bulgari after her departure from the renowned Italian jewelry company created by her grandfather, Sotirio Bulgari. The brand quickly became a global reference in fine jewelry, opening boutiques in major cities including Milan, London, Paris, Geneva, New York, Jeddah, and Tokyo. Marina B is known for iconic, trend-setting collections and an elite international clientele that has included Sophia Loren, Elizabeth Taylor, Julia Roberts, Princess Grace, Beyoncé, Alicia Keys, Faith Hill, and Jennifer Lopez. Its collections are extraordinary, innovative, bold, and designed to be both chic and easy to wear. Drawing from a legendary archive and contemporary influences, Marina B blends classic craftsmanship with modern design signatures.Role Description This is a full-time, on-site Client Advisor role based in New York, NY. The Client Advisor will welcome and guide clients through the Marina B universe, providing personalized service and expert product knowledge to support jewelry selection and purchasing decisions. Daily responsibilities include engaging clients in the boutique, managing appointments, presenting collections, and ensuring an elevated customer experience from first contact through after-sales service. The role will also involve maintaining client records, supporting clienteling initiatives, and collaborating with the team to achieve sales and service goals. The Client Advisor will help uphold visual merchandising standards, support boutique events, and represent the brand with professionalism and discretion.QualificationsAbility to build strong Client Relations and sustain high Customer Satisfaction through personalized service.Excellent Communication and Customer Service skills, with a polished, professional demeanor suitable for a luxury environment.Comfort discussing Insurance or protection options related to fine jewelry purchases, with attention to client education and trust.Minimum of 5 years experience in luxury retail, jewelry, fashion, or high-end hospitality is strongly preferred.Strong sales acumen, goal orientation, and ability to work effectively in a boutique team setting.High level of integrity, discretion, and respect for diverse clients and colleagues.Proficiency with POS systems, clienteling tools, and basic digital communication platforms.Availability to work retail hours, including evenings, weekends, and holidays as needed.