Client Advisor - MBS

Job Title: Client Advisor (Sales)Location: Marina Bay Sands (MBS)Expected Start Date: Nov'2026Compensation: Base salary + individual commission + store commissionIndustry: Luxury FashionJob MissionProvide excellent and specialized customer service by creating emotionally enriched relationships with clientDevelop and nurture meaningful and loyal client relationships through personal connections and CRM initiativeManage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performancTransform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energizedCreate a long-term authentic bond with clients by making them feel the experience is truly about themDemonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results

Main Responsibilities

Achieve individual KPIs:a) Sales targetsb) Sales Per Transaction (SPT)c) Unit Per Transaction (UPT)d) Conversion rateAssist in daily sales and weekly sales reporting to head office (where necessary).Store Appearance / Visual MerchandisingEnsure store / stockroom are clean, neat and tidy always, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.Ensure new stocks are displayed and merchandised in a timely and attractive manner.Stock ManagementEnsure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customersEnsure all stock transfers into and out of the store are properly recorded to minimize stock lossCustomer Service & CRMAcquire new clients to Ferragamo database.Develop client relationships by providing clients regular updates.Candidate RequirementsAt least 1 year of work experience in retail, fashion, luxury, beauty, customer service, or hospitality.Business-level spoken English and strong communication skills.Able to work independently, with attention to detail, in a fast-paced environment.Customer-focused, with a strong service mindset.Able to work retail hours, including morning, afternoon, and full shifts, as well as weekends and public holidays.Comfortable working towards individual sales targets and managing sales pressure.Please note: The company currently has no available foreign hiring quota.