CLIENT & COMMUNITY CONCIERGE

Modern Enterprise is a strategic atelier that helps visionary teams translate complex technical breakthroughs into strategy that drives commercial momentum. Founder-led, the firm bridges engineering, deployment, and board-level conviction through GTM strategy, narrative design, executive communications, and adoption design for our clients' enterprise buyers. We work with a limited number of clients at a time, which allows depth, focus, and meaningful impact.We believe the best work and the best relationships are built with attention, judgment, and care. We are looking for someone to help us extend that standard to every person who encounters Modern Enterprise (ME). The Client & Community Concierge is the steward of that experience.You will know our clients and guests as individuals. You'll anticipate what they need, make thoughtful introductions, prepare carefully for conversations, and notice the details that make an interaction feel effortless. You'll use your judgment and take accountability for every experience, ensuring we consistently exceed client expectations.Some of the work will be visible: correspondence, scheduling, invitations, events, and partner coordination. Much of the most important work won't be. It will be the small things you notice, remember, and manage with discretion.You can think of this as an enterprise hospitality role with administrative responsibilities.WHAT YOU'LL DOYou'll help create and maintain the relationships that make ME what it is.Know the people. Build thoughtful client and guest folios that capture the context, preferences, relationships, and details that matter.Create thoughtful touchpoints. Prepare personalized correspondence and invitations, and ensure every communication is considered and feels that way.Make things effortless. Coordinate calendars, conversations, meetings, travel, events, and other logistics with precision.Anticipate. Prepare the Founder and our guests for what's next, identify what's missing, and take care of details before they become requests.Cultivate the community. Support relationships with clients, experts, partners, speakers, and the broader ME community, including ME on Main Street.Protect the experience. Handle confidential information with discretion and represent ME with warmth, polish, and sound judgment.Use technology intelligently. Keep our relationship systems current and use AI and other tools to eliminate administrative work so more attention can go toward the things that matter.WHO YOU AREYou are naturally attentive to people.You notice things. You remember things. You follow through.You may have developed that instinct in hospitality, luxury retail, executive support, chief-of-staff work, events, or another environment where the quality of an experience matters deeply. Your background matters less than your standards.You bring:Exceptional judgment and discretionStrong written and verbal communication, with a natural warmth that stops short of familiarityGenuine curiosity about people and an instinct for anticipationAttention to detail without losing sight of the bigger pictureConfidence making decisions and taking ownershipFluency with modern digital and AI toolsYou understand that great service is knowing what matters and making sure it happens.WHAT EXCEPTIONAL LOOKS LIKEWithin your first 30 days, you'll begin to know the people who matter to ME, why they matter and what matters most to them. Our folios will be thoughtful and current.As you grow into the role, you'll begin anticipating opportunities and needs before they reach the Founder. You'll know when a relationship needs attention, when a detail deserves more thought, and when something simply needs to be handled.The people who engage with ME feel known, cared for, and exceptionally well served.THE ROLE15 hours per weekInitial 8-week engagement, with the intention of evaluating long-term fitRemote, with Bay Area availability preferredCompensation: $22 per hour, with a reevaluation after week eight that anticipates an increase of 10-14%Modern Enterprise is an equal opportunity employer. We welcome candidates of every background and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. If you need an accommodation at any point in our process, please let us know.