Client Care Specialist

We are seeking a Client Experience Coordinator who understands that exceptional service is defined by attention to detail, professionalism, and a genuine passion for people. The Opportunity: You will be at the forefront of the client journey, ensuring every interaction — whether in person or over the phone — reflects the refinement and excellence of our boutique. Working within a high-end, client-driven environment, were you will support both sales and after-sales operations, playing a key role in delivering a seamless and elevated experience. Job Duties & Responsibilities:Building long-term client relationships through trust and consistencyManaging and resolving client inquiries with confidence and discretionSupporting after-sales services including repairs, orders, and follow-upsMaintaining accurate records of client interactions and service requestsNavigating high call volumes while ensuring each client feels prioritizedCollaborating with internal teams to ensure timely and effective resolutionsElevating every interaction by going above and beyond client expectations Your Daily Environment:Welcoming clients into the boutique with a polished and professional presenceHandling incoming calls and inquiries with clarity and efficiencyAssisting clients with product questions, warranties, and service needsProviding solutions and guidance when issues ariseSupporting point-of-sale and in-store operationsEnsuring all processes align with company procedures and luxury service standards Experience & Qualifications:3 years of experience in customer service or client care (luxury retail preferred)Strong communication and interpersonal skillsAbility to multitask, prioritize, and manage time effectivelyExperience with point-of-sale systems and in-store operations is an asset Employment Details:Full-Time PositionMedical & Dental BenefitsWeekend Availability Required