Client Connectivity Suport Engineer

Main Tasks:

• Client Communication - Answer client calls + acknowledge client email incidents.
• Operational Support & Troubleshooting - Monitor daily message/file flows, detect and investigate failures or delays; analyses logs and alerts; resolve, root or escalate incidents across relevant teams.
• Coordination Responsible - Act as the principal point of contact external partners, to ensure good coordination, timely resolution and clear updates on the incident resolution. Ensure that the incident is resolved and inform the client.
• Customer Support
• Documentation & Knowledge - Update the Known Error Database and procedures. Contributed to post incident reviews and continuous service improvement.

Technical Skills

• Middleware: Axway CFT, Axway Secure Transport, IBM MQ, AP
• Data encryption: PGP / GPG // Channel encryption: TLS, SSH
• File Transfer Middleware (CFT, Secure Transport)
• File transfer Protocols (Pesit, SFTP, FTPS, HTTPS)
• Networks: understanding topologies, firewalls (IP scopes, ranges), leased lines, market profiles Language Skills:
• English – Mastery
• French – Expert