Client Coordinator

About UsThe Arc of Northern Virginia promotes and protects the human rights of people with intellectual and developmental disabilities (IDD) and actively supports their full inclusion and participation in the community throughout their lifetimes.For more than 60 years, The Arc of Northern Virginia has represented and served people with IDD, such as autism, Down syndrome, cerebral palsy, epilepsy, and rare chromosomal disorders, of all ages and their families throughout Northern Virginia.Job SummaryThe Arc of Northern Virginia is seeking an organized and detail-oriented individual to join our team as an Client Coordinator. Created in 1999, the Special Needs Trust program has grown to manage financial resources for over 2,000 people with disabilities and pooled assets totaling over $80 million.The Client Coordinator serves as a primary point of contact for Special Needs Trust clients, offering support to our clients and their families when navigating the use of an already established special needs trust account. The Client Coordinator’s primary responsibilities include assisting trust clients with navigation amongst our team, problem-solving concerns surrounding means-tested benefits and ways to maximize the use of their accounts, providing regular status updates and answering general questions pertaining to their account, updating relevant information on their accounts, as well as maintaining records and documentation surrounding these interactions. The ideal candidate would have extensive experience supporting people with disabilities and their families, a depth of knowledge surrounding means-tested government benefits and special needs trust management, and demonstrates dedication to supporting people with disabilities.Job Duties and ResponsibilitiesAct as a client relationship coordinator and liaison between clients and the Trust ManagerComplete routine reviews and oversight of established trust accountsMeeting with families and beneficiaries to guide them through ways to access and utilize a trust accountProviding general information and resources surrounding general usage and understanding of the mechanisms of how the department operatesAssisting clients with updating accounts such as contact updates, and/or amendments as directed by Grantor(s)Maintain accurate records within the trust database containing trust details, files and client contact informationProvide comprehensive client service support by functioning as an educated resource for existing clients and their familiesActively resolve client concerns, navigate cross-agency resources, and provide sustainable solutions to complex issuesBuild long-term relationships with clients, community stakeholders, and the general publicAttend advocacy, community, and education events to build knowledge and raise awareness of the Special Needs Trust program and servicesParticipate in weekly department meetings and monthly all staff meetingsOther duties as assignedRequired Qualifications:Bachelor’s degreeStrong problem solving, decision making and communication skills, both written and verbalDemonstrated ability to take initiative to address issues proactivelyStrong ability to work effectively in a team and independentlySolid understanding of means-tested government benefits and state lawsAbility to manage and prioritize multiple projects simultaneously in a fast-paced environmentProficient in MS Office Suite3+ years experience working with people with disabilitiesAbility to primarily work in person in The Arc of Northern Virginia’s office

Preferred Qualifications

Solid understanding of means-tested benefits and entitlement programsProficiency with database CRM concepts and trust management softwareProfessional experience working with people with disabilitiesCompensation: $50,000-$55,000 per year, based upon experience, plus a competitive benefits package.The standard work week at The Arc of Northern Virginia is 37.5 hours. As an exempt employee, there may be times when working more than 37.5 hours in a work week may be necessary to complete your work. This position will be eligible for up to two remote work days upon completion of the 90 day probationary period.How to Apply: Email your resume and cover letter to the Director of Trusts, Ana Hughes, at Ana.Hughes@thearcofnova.org. Be sure to include the position title and your last name in the subject line. LinkedIn Easy Applies will not be reviewed; no phone calls, please.Please be prepared to supply two references upon request.