Client Engagement and Sales Specialist

Sales and Client Engagement Specialist

Location: Colombo, Sri LankaWork Type: On-site

Employment Type: Full-timeOur client is looking for a confident, polished, energetic, and naturally sales-oriented Specialist to join their team in a premium, client-focused environment.This role is ideal for someone who genuinely enjoys working with people, building trust, understanding individual needs, and guiding clients towards the right solutions.

You’ll play an important role in creating a warm and professional client experience, while also identifying opportunities and driving successful sales conversions.You’ll work closely with clients, doctors, and internal teams, so the ability to communicate confidently, build relationships, and maintain a high level of professionalism is essential.If you’re well-presented, personable, commercially driven, and naturally good at making people feel comfortable, this could be a great fit.What You'll Be DoingWelcome and engage with clients, creating a warm, professional, and personalised experience.Understand each client's needs, expectations, and concerns and provide appropriate guidance throughout their journey.Build genuine relationships and establish trust with a diverse range of clients.Confidently communicate services, treatment options, packages, and relevant information in a clear and consultative manner.Work closely with doctors and internal teams to ensure clients receive a seamless and professional experience.Recognise opportunities to recommend relevant services and confidently guide clients towards making informed decisions.Follow up with prospective and existing clients to nurture relationships and maximise conversion opportunities.Handle questions, concerns, and objections with patience, confidence, and professionalism.Meet individual and team sales targets and actively contribute towards business growth.Maintain accurate records of client interactions, follow-ups, leads, and sales activities.Take ownership of your client pipeline and proactively follow through on opportunities.Use sound judgement and take initiative when dealing with clients and day-to-day situations.Adapt quickly to a fast-paced environment where client needs and business priorities can change.What We're Looking ForWe’re looking for someone who brings a combination of sales confidence, emotional intelligence, professionalism, and warmth.You should have:A Bachelor's degree in Sales & Marketing, Business Administration, or a related field.A minimum of 3 years of relevant experience, preferably in aesthetic, skincare, beauty, healthcare, wellness, hospitality, luxury retail, or another premium service environment.Strong interpersonal and communication skills, with the ability to connect naturally with different types of clients.A proven ability to convert enquiries and conversations into sales and consistently work towards targets.A confident, persuasive, and consultative communication style.A warm and approachable personality, with the ability to make clients feel comfortable and understood.A high level of personal presentation and professionalism.Strong relationship-building skills and an instinct for understanding what a client needs.The confidence to discuss services and commercial offerings without being overly pushy.A proactive, energetic attitude and a strong sense of ownership.The ability to work independently while collaborating closely with doctors and internal teams.Good decision-making, problem-solving, and follow-through.The ability to remain composed, professional, and positive in a busy, client-facing environment.Why This Role?This is more than a traditional sales position. You’ll be part of a high-touch client environment where trust, communication, presentation, and personal connection matter just as much as achieving sales targets.If you’re someone who loves people, beauty, wellness, and the satisfaction of turning a conversation into a positive client outcome, we’d love to hear from you.Send your updated CV to careers@talentstudio.io