Client Engagement Executive

Designation: Client Engagement ExecutiveReporting to: Assistant Vice President

Location: HSR Layout - Bangalore (Centralized Team)Portfolio Size: Up to ~100 clients per conciergeCTC range: 18 - 20 LPANote: This is a high-touch client relationship role - not a conventional customer service or customer support position.Role SummaryOwn the end-to-end relationship for a dedicated portfolio of BlueStone's most valued clients.

The role has two halves: solving real purchase needs quickly and personally, and building experiences that feel genuinely different from anything else in the market — delivered with the warmth and polish of 5-star hospitality.What This Role Broadly CoverSolving Client Needs

• Expediting orders, custom design requests, and repairs
• Facilitating discounts and previews of custom designs before an order is placed
• Connecting clients with in-house stylists for personalized suggestions
• Working across retail, styling, supply chain and servicing teams to get requests resolved end-to-endBuilding Memorable Experiences
• Designing and delivering moments that feel personal and distinct — not a standard service interaction
• Managing invitations, referrals, and milestone gestures for the client portfolioCore Traits
• Warm, articulate communicator with a 5-star hospitality service standard
• Composed and solution-oriented under pressure — resolves issues calmly and decisively
• Strong ownership mindset — chases outcomes internally until resolved
• Creative instinct for curating experiences clients will remember
• Discreet and detail-oriented with client informationWorking Rhythm
• Standard business hours, with extended availability for urgent client needs (not round-the-clock)
• Individual performance goals (e.g. client satisfaction, retention, responsiveness)
• Backup/pod coverage ensures clients always have a contact during leaveWho We're Looking For4–10 years in luxury hospitality, private banking/RM, premium concierge, or luxury retail clienteling— strongly preferred but not mandatory. Open to strong candidates from adjacent service backgrounds who show the traits above and can be trained.