Client Engagement Manager

Role Objective:Take overall responsibility for making clients champions of CBC by building and maintaining strong relationships and exceeding client expectations through tailored services that address their unique needs. Ensure effective client communication and satisfaction by proactively engaging with clients and resolving issues promptly. Foster long-term relationships by understanding client needs and delivering exceptional service. Collaborate on contract renewals, address client concerns efficiently, and identify opportunities for upselling to maximize revenue. Contribute to strategic planning by aligning client services with business objectives and driving continuous improvement.Key Accountabilities:Strategic Planning and Reporting•Setting, monitoring, and achieving monthly, quarterly, and yearly client retention targets•Preparing weekly, monthly, quarterly, and yearly retention, cross sales, and new sales target reports for senior management•Creating and implementing an annual client retention strategy and sales plan•Identifying and maintaining key strategic partnerships and stakeholders to achieve annual budgets in the UAE, KSA, and other jurisdictions•Contributing to decision making and implementing best practices across the company as a senior member of the teamClient Relationship Management•Cultivate and maintain strong relationships with existing clients, ensuring that the client's perception of the value provided by Creation surpasses expectations•Understand the unique needs and objectives of each client to tailor our services accordingly•Collaborate with clients to negotiate terms and conditions during contract renewals•Work closely with internal teams to resolve client related problems, provide service recovery, and ensure overall client satisfactionSales and Revenue Growth•Identify opportunities to upsell or cross sell additional services to existing clients to maximize revenue•Provide insights and recommendations for service enhancements based on client feedback and industry’s best practicesClient Feedback and Service Improvement•Gather and analyze client feedback to identify areas for improvement and enhance the overall client experienceExperience and education•Experience in client relations and business development•Degree qualified in business administration, compliance, or relevant field•5+ years working in corporate services or professional services within UAE, KSA•Proven operational, project management and customer support record for 10+ years•Proficiency in MS Office and CRM software (e.g. Zoho)•UAE, Saudi Arabia and wider GCC market knowledge•Experience in meeting sales and departmental targets