Client Experience Ambassador (Hindi speaker)

We are looking for a polished, client-focused Client Experience Ambassador to be the first point of contact for clients and visitors. This is not a reception role; it is a hands-on client service position focused on guiding clients through applications, resolving queries and escalations, and coordinating with internal teams to deliver a seamless experience.Key responsibilities:Welcome clients, visitors and VIP guests professionally and ensure a positive end-to-end experienceAssist clients with business licence, renewal, amendment and company setup-related queriesGuide clients through online portal applications, submissions and updatesManage walk-in interactions, queue flow and daily client interaction recordsPrepare proforma invoices and support accurate payment processingCoordinate with Licensing, Finance, Legal, PRO Services and other internal teams to resolve client mattersHandle and log escalations, follow up with relevant teams and ensure timely resolution within agreed SLAsProvide accurate information on services, packages, procedures and requirementsManage document receipt, dispatch and courier coordinationUse Zoho Desk or similar systems to assign and escalate client ticketsGather client feedback and identify opportunities to improve the overall client experienceSupport administrative requirements and promote relevant value-added services where appropriateRequirements:Bachelor’s degree in any fieldMinimum two years of customer service or client-facing experience in any industryExcellent English and Hindi communication skills, both spoken and writtenA presentable, confident and professional individual with strong interpersonal skillsExperience within a free zone or business setup environment is preferredCandidates from hotel supervision, banking relationship management or store operations management backgrounds will also be consideredStrong organisational skills, attention to detail and computer literacyComfortable working Monday to Friday on either an 8:00 am–5:00 pm or 11:00 am–8:00 pm shiftCandidates must be able to commute independently, as transportation is not providedIf you enjoy working directly with clients, can manage queries with professionalism and have a naturally warm, solution-oriented approach, we would like to hear from you.