Client Experience Ambassador (Luxury Jewellery Brand)

About the RoleAs a Luxury Client Experience Ambassador, you will play an important role in creating a warm, personalised and exceptional experience for every client visiting the luxury salon.You will be one of the first points of contact for clients, welcoming them to the salon and providing a polished and engaging experience throughout their visit.Key ResponsibilitiesWelcome and warmly receive clients, ensuring a personalised and seamless experience throughout their visit.Guide clients through the different areas of the salon, including the exhibition space, and share relevant information on the brand's heritage, craftsmanship and creations.Support the Salon Manager and Client Experience Manager in preparing and delivering client presentations, private appointments and special client experiences.Assist with the coordination and execution of events and activities held at the salon, ensuring all details are well organised and delivered to a high standard.Work closely with fellow Client Experience Ambassadors to ensure smooth floor coverage and consistent client service.Support day-to-day salon operations, including administrative and back-office duties where required.Maintain a high level of discretion and professionalism when interacting with VIP and high-profile clients.Adhere to confidentiality, security, client privacy and operational guidelines at all times.Represent the organisation professionally and consistently deliver a high standard of client experience.The Ideal CandidateExperience in luxury retail, hospitality, premium hotels, airlines, concierge, client relations or other high-end customer-facing environments.Strong passion for delivering exceptional client experiences and hospitality.Excellent communication and interpersonal skills, with the ability to engage confidently with clients from diverse backgrounds and cultures.Well-presented, polished and confident in a luxury environment.Naturally warm, attentive and service-oriented, with a strong eye for detail.Comfortable interacting with VIP clients and handling sensitive or confidential information with discretion.Organised, reliable and able to manage multiple tasks in a fast-paced, client-focused environment.An interest in luxury, jewellery, fashion, art, culture or heritage would be an advantage.Registration No: R1875146EA License No: 22C1376