Client Experience Ambassador - Sharjah

We are Hiring!!! Client Experience Ambassador

Location: Sharjah, UAEType: Perm, FulltimeJob Purpose:The Client Experience Ambassador will be the first point of contact for clients and visitors, ensuring a professional, welcoming, and seamless customer experience.

The role will assist clients with business licensing and company setup queries, process applications through the portal, manage escalations, and coordinate with internal departments to ensure timely resolution of client requests.

Key Responsibilities

Welcome and assist clients, visitors, and VIP guests professionally.Handle client queries related to business licenses, renewals, amendments, and company setup.Guide clients through the portal for applications, submissions, and updates.Prepare proforma invoices and process client payments accurately.Maintain daily walk-in records and manage the queue management system.Provide accurate information on services, packages, procedures, and requirements.Receive, verify, and maintain client documents while ensuring confidentiality and compliance.Coordinate with Licensing, Finance, Legal, and PRO Services teams to resolve client requests.Handle and document client escalations through the Escalation App, following up until resolution.Use Zoho Desk to assign, escalate, and track client tickets within defined SLAs.Conduct appropriate due diligence to ensure service accuracy and compliance.Collect client feedback and support initiatives to improve customer satisfaction.Identify opportunities to promote and upsell FZ+ and other value-added services.Coordinate document dispatch, courier services, and related administrative activities.Maintain up-to-date knowledge of services, policies, packages, and regulatory requirements.Handle sensitive and complex client situations with tact, professionalism, and appropriate escalation.Perform other administrative duties and responsibilities assigned by management.

Requirements

Previous experience in Customer Service, Client Experience, Front Office, Business Setup, Free Zone, Licensing, or a similar client-facing role.Strong knowledge of customer handling and application processing.Excellent communication skills in English and Hindi.Strong interpersonal, problem-solving, and escalation-handling skills.Ability to manage multiple client requests in a fast-paced environment.Good attention to detail and ability to maintain accurate records.Professional appearance, positive attitude, and strong service orientation.Proficiency in MS Office; experience with Zoho Desk or similar CRM/ticketing systems is an advantage.🔷 Join a Global Leader in Workforce Solutions – Net2Source Inc.🚀 Right Talent. Right Time. Right Place. Right Price.📍 Operating in 32 countries | 5,500+ Employees🌐 www.net2source.com | 📧 Smriti@net2source.ae