Client Experience Executive (Arabic speaker)

We are recruiting a Client Experience Ambassador for a Sharjah-based organisation. This is a client-facing role for an Arabic-speaking professional with strong customer service experience and the ability to deliver a polished, welcoming and seamless client experience.The successful candidate will act as the first point of contact for clients, visitors and VIP guests, assisting with company-related queries, application processes, documentation and service requests while ensuring a high standard of professionalism and confidentiality.Key Responsibilities:Welcome clients, visitors and VIP guests professionally and ensure a positive experience from arrival through to resolutionAssist clients with queries related to business licences, renewals, amendments and company setupGuide clients through the online portal for applications, submissions and updatesPrepare proforma invoices and support with payment processingMaintain accurate walk-in trackers, client records and service logsManage the queue management system to minimise waiting times and ensure a smooth client flowCoordinate with Licensing, Finance, Legal, PRO Services and other internal departments to resolve client concernsHandle escalations professionally, log cases accurately and follow up until resolutionReceive, dispatch and track documents and courier deliveriesUse Zoho Desk to assign or escalate client tickets within agreed SLAsGather client feedback and support initiatives to improve the overall client experiencePromote relevant value-added services where appropriateSupport the team with administrative tasks and other responsibilities assigned by managementRequirements:Arabic-speaking candidatesBachelor’s degree in any disciplineMinimum two years of customer service or client-facing experienceExcellent communication skills in both Arabic and EnglishStrong attention to detail, organisation and time-management skillsComfortable handling client queries, documentation, payments and escalationsStrong computer literacy and confidence using online systems and CRM/ticketing platformsA professional, positive and client-focused approachIf you meet the above requirements, please apply with your updated CV.